Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool and quite a warm hat)))
Not yet measured, a gift for Ng :)
Funny bullshit
Just as advertised, looks great
It came in excellent condition. Fully corresponds to the description, the material to the touch is pleasant, without an unpleasant smell. It goes well and rises. I will be happy with the goods for a gift
Looks very decent. Fastest shipping i ever had in this site.
Quality is good! Recommend! Looks great! Convenient, warm
I like my head is big and it fits perfect very comfortable and nice
Hat cool I like and recommend
Hat fire, sent the order quickly
Awesome warm hat and also cool
Very nice hat/ mask! Absolutely perfect for cold weather! I got 2 as presents for my brother and boyfriend and I prefer the lighter grey hat! The darker one has a bit of smell and I think it's due to a different pigment it is coloured with so definitely go for the lighter one! fast delivery :)
Synthetics, knitted large, for windy weather you need to sew the lining to this cap. The carnival is excellent
The hat came quickly! Warm, comfortable and most importantly practical)))
Warm cool hat. Made neatly
Comfortable feel, good size, general worthy command
Fast delivery, product śledzony. Appearance consistent with the description and picture.
Rewelka, warm and checks in the fight Covid!
A chic hat, even better than I thought! I went to Rostov-on-Don for about 10 days, I did not think. Thank you very much store!
Order in Kiev came in a record short time. In 13 days. For the first time such))) respect the store. The hat itself (ordered Black) is very large mating. Also, on a small head does not fit. White weave on the pick is located crivovato, you can see immediately. Although let's say this chip "handmade") in general, the product corresponds. You can take if you are not a perfectionist.
All The agrees. Recommend
Cool cap. Well made.
The helmet is just a bomb! Under the "took" inserted medical mask-vaasche convenient with this pandemic!!!
CAP compatible with description, has come in 2 weeks, recommend.
All OK :)