Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
Excellent backpack, good quality material, odorless.
A good capacious backpack, there is an emphasis for the back, a laptop is placed, a mouse pad as a gift. In short, you will not find a backpack boldezh in the wound for such money similar products.
Продавец отправил товар с небольшим браком на верхней кожаной полоске (коричневой). Небольшой диалог с продавцом и на следующий день получил замену. В они же месте видна вмятина, но без разрыва, скорее всего это издержки производства. Продавец достоен положительного отзыва, а качество товара высокой оценки. Рекомендую.
Рюкзак приехал за 5 дней. все супер, качество отличное. продавец положил подарок коврик для компьютерной мыши. Продавца рекомендую!
Отличный рюкзак, пришел за неделю. Продавцу отдельная благодарность за подарок в виде коврика для мышки, который ребенку очень понравился.
Delivery time is 12 days, the light gray model looks clean, the interior is spacious enough, the 15.6-inch laptop can be easily put in, and the quality of the mouse pad provided by the store is great.
happy with my 2nd Kingsons product. I hope this one will last at least another 6 years !
Пару дней назад с момента написания данного отзыва пришёл данный рюкзак.В целом - он меня полностью устраивает.Удобный,практичный и стильный.Система антиугона выглядет интересным концептом в виде - молнии расположенной во внутренней стороне,где злоумишленнику будет достаточно трудновато стащить у вас что-то ценное.Касательно влагоустойчивости,по причине которой я и покупал данный рюкзак - влагоустойчивость присутствует,и это не может не радовать за такой ценник) Так что рекомендую к покупке данный рюкзак от этой компании)
The backpack is good looking and the workmanship is also very amazing. I like it. It just fit my 15.6-inch laptop.
bello ! zaino particolare ! unico lo consiglio
A good backpack, quality fabric, sewing at a very good level. Delivered IML in 5 days. Quietly holds the tablet 11 inches and 15.6 inches laptop, there are several pockets for the phone and portable powerbank, a small pocket with a zipper for storing small things.
Backpack Super, threads do not stick out, looks stylish, of the shortcomings, the closing pocket inside is just one small and extremely abundant kotsk at the Brown exhibition on top, but came quickly and as a gift put a mouse pad.
Good quality!!!
The backpack is steep, its price justifies completely, took for 1850 rubles, delivered from a warehouse in Moscow in two days. The materials are good, sewn perfectly, the threads do not stick out, the lines are even. In general, I advise everyone this backpack. Thank you.
The store is good. The parcel came earlier. The backpack is very good, the threads do not stick out anywhere, the material is dense. The seller and his store I advise everyone.
Exactly the same way in visuals and narratives. The size may seem a little small at first, but it seems this way because it is compressed. The next day I placed the order was shipped. A mousepad came out of the cargo package. I am very pleased.
Super! Delivery to Moscow 3 days by courier home! It is worth once to watch the video on the store's page and you will fall in love with it! There is a USB cable with a charger connector. Accordingly, you can quietly keep your phone on charge and continue to listen to music or flip the tape of your favorite social networks) stylish, comfortable, with moisture protection, it will definitely become my husband's favorite! Should it be said that it is perfect! I already bought a backpack for the second time in this store, the quality is great! The first is almost 1 year, and he is like new!
I want to share the review of the backpack. First, the delivery is very fast. In a matter of days delivered straight to the doors, I live in a remote from the City Place, I was afraid that I would have to go to the point of issue, but delivered straight to the threshold of the house. During the quarantine period, this is very important. As for the goods, the backpack coloring, all as in the photo. Light, roomy, most importantly very fishing. I recommend it to everyone!!!
Very liked, the quality is excellent, flew fast in 6 days, all super. Recommend it.