Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-20 Business days |
Canada, Europe |
4-20 Business days |
Australia, New Zealand |
4-20 Business days |
Central & South America |
4-30 Business days |
Asia |
7-20 Business days |
Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super lanyard! Shipping dotarła after 6 days
I ordered 2 leashes at once, the quality is good, but... She asked the store for leashes of different colors, eventually received 2 blue.
Great quality as always! Thanks!!
Very fast shipping, goods after a week, sensational quality
material fuerte. Me ha gustado mucho.
Good quality, exact description and fast delivery.
We are super satisfied with the leash so as the matching tableware .. ☆☆
Very nice like picture, Fast delivering to Czech republic
I love the strap! And it weighs nothing. It's great and in 3 days at home
amazing fast delivery and everything is exactly like described! :) thank you so much! :-*
Fast shipping, as promised, seems strong and withstand pull, I recommend
Top quality product and fast shipping. Highly recommended store!
Soon arrived to thank you, and please
Excellent quality. Conform to the photo and description.
Super Great arrived in time super HAPPY I highly recommend this 5 star store
Always perfect and super fast!
Very well made, soft touch. Recommend
Very nice product, fast shopping one wek for Italy. I love truelove I have more. Thank you. All is truelove.
Product perfect. Solid workmanship. Fast shipment. Recommend
Great thing. I came very quickly. Bright, sewn smoothly. I liked it very much.
Same as the photo and description. Good product and comfortable. It came very fast.
Great stop! Not the first time we order the amunation of Truelove, always very high quality. Made of reflective tape on top and breathable soft nylon (like straps at the backpacks) from below. The color is perfectly combined with other Truelove products (took to the turquoise train). Carabiners are strong and comfortable. They look stylish, but the black color on the accessories (in previous experience) is likely to climb. The rings are not symmetric: one by about 40 cm from the carabiner, the other by 60 cm. The only remark is the length of the leash is different from the declared one and is 185 cm (195 cm taking into account the carabiners), and the width 1,5 cm (for size S) is the width of reflective tape, total width is larger (about 1,8 cm). Delivered from the Russian warehouse in a day at the Moscow address. I'm happy with the purchase.
Nice leash, easy to use, fast shipping
Perfect. Very good finish and material.
Super product, good quality, carefully made. Dog 5 kg just in time, for smaller can be too massive, snap hook entirely has 6 cm.