Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
||*Estimated Shipping Time
||4-20 Business days
||4-20 Business days
|Australia, New Zealand
||4-20 Business days
|Central & South America
||4-30 Business days
||7-20 Business days
||10-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It seems all right though the color looks different. I couldn't open it and prove it because it's a gift. Very fast shipping
Very long delivery! But my cat like the goods
Perfect, for York almost 5 kilos, well-packed and odorless, recommended 100%.
Everything is fine. everything is fast. not small and very soft.
It cames very slowly, but i think its because the virus. It cames in intact packaging. I hoped it is same as a nest. Thank you.
7 weeks delivery to Australia the dog loves her new bed great colour hope it washes up well thank you store good packaging good for small dog
Delivery 2 months, packed well. The dog liked the bed, immediately spread out. Took 60 cm. But now I think that 50 cm. Enough. The store and I recommend it. Thank you so much.
Delighted the pet and very hot, I'll buy again
Lovely, my cat loves it. Soft and warm I recommend store. Thank you very much
The cat is there crazy on!
Great product. Pet satisified
The order arrived well. My dog Chihuahua liked. The item is good. Recommend the store.
Beautiful fast delivery
Very pleasant to the touch, soft, the cat is happy! Lies, grabs and murmushes☺& Middot;
Excellent basket, cats like, suitable for 3-4 kg.
Fantastic!!! Is the second that I buy. My dog to the adora! Thank you, board
Soft pile bed, corresponds to the description. Took for an adult Jack Russell. The size of the bed is 70 cm 15 kg emerald green. If the club is placed completely, if in full growth-the head lies on the side. Color as in the picture.
We ordered the mint green bed 50 cm for the kitten weighing about 4 kg, super soft, it's even better than the description. Very soft and arrived in Spain in about 1 week and a half. Very happy with the purchase.
Everything is fine here!!!! Timing, quality!
Very fluffy bed. Nice one. At first I wanted to take more, but for a kitten 3 kg of norms. He likes to sleep, stretched to the height. At first glance done qualitatively. Nothing superfluous sticks out. Shape holds. One problem is the cat. He completely refused to approach the couch) bypasses it. In a few days, from time to time, he eats on the side, but he gets up while he refuses. I hope he gets used to it.
The kitten drowned in a new nest. At first I did not understand, and then I admitted. Nice bed.
Floor cotton little Lack! Not only comfortable pajamas garden dog!
The bed is excellent, beautiful, there is a very light smell, the cat did not sleep, they gave in a family with a dog, she in happiness
Lounger cool 50 cm for chip 2,0 kg just right, but for a chip 4.0 kg is not enough, I think so, but this is my opinion, chips of another opinion, they really liked it. There was a trial, now I'll order more. Track tracked. The order came two weeks before Rostov on Don. The store is happy, I will order more! Recommend!
Все пришло, товаром доволен! А вот коты с подозрением смотрят на это гнездо.. Спустя полтора месяца, один кот все таки стал иногда спать в гнезде. Лучше брать размеры побольше, иначе крупным котам не удобно там спать. Продолжаю наблюдение..