Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the photo at 38 size approached
They are of very good quality. It's the second pair I buy. You have to order a size plus the one. The order arrived much earlier than expected and I love them, thank you.
Very comfortable and with good cushioning, although I should have asked for one more number since the toe is a bit fair.
Super comfortable and soft! I fall in love
Súper contenta con ellas aparte de haber tardado solo una Semane en llegar a Madrid parecen muy cómodas
en España tengo un 38/38.5, me he pedido un 40 y quedan perfectas. la cámara de aire es blandita. La única pega que le veo es que la suela es un poco finita, pero por el precio que tienen, están genial. han llegado en menos de dos semanas.
Пришло без коробки и тп, просто в почтовом пакете. В боты были вставлены надувные штуки на часть ботинка, но кроссовки всё равно помятые пришли, пришлось напихать бумаги для выпрямления. Заказала 40 размер (ношу 38 российский) - он на 38-38.5, длина внутри ботинка 24,8. Нормально сидят на ноге , на улице ещё не пробовала.
Very very well packaged, great product. Good delivery time. Ordered on 25/07/2020 and arrived on 06/08/2020. I recommend the store and I will use the seller again. Here are the pictures.
Delivery long, more than two month, track fully tracked, store contact, the product fully corresponds to the photo and description, bought for $13,83! Normal bright and light sneakers for walking with a dog, there is not a strong smell of rubber! At its 38 R. Ordered 39R., came up exactly, nowhere does nothing press and does not rest on the finger! Size barely found, it is glued inside to the tongue, on the sole is not indicated! There is a feeling that the paint from the sole will tear quickly, but while everything suits, correspond to the price, no more!
Even though it took 2 months to get this, and had no communication with the shop. It looks exactly the way it is described. I love it and very much recommend this shoes
They carve perfect but asking for a number more than mine, fast delivery
They're very comfortable and soft. I use 41 European and I order 42 and I do great. That's why I recommend asking for one more number. Fast and well-packed shipping so you didn't crush and deform the Slipper
Came for a month in Almaty. Kazakhstan. Very light comfortable. My size is 39th. 24.5 cm on the insole. Ordered 41. They sat down perfectly. If I took 40. He would have been a little hard. I lace up to other laces. Neon. It looks harmonious. Buy. but look at the comments about the size.
He sent in late to arrive in Spain less than a month, that to be in a state of alarm over COVID19 is fine. Place the order on 13/5/20 and have arrived on 9/6/20. The product is equal to the store's agent and description, live mut colors. As for size, I wear a 38 and considering the comments there were (they said they were small) and the cm of each size that appears in the size chart that the seller put was for me to take a size 39 and so I did, I'm doing perfect. So if your size is European I recommend you take one more size. They seem comfortable though they're still not released. I recommend them!
Very happy with the order, colors, fabric, shape. Everything exactly as described and seen in photos of the ad. I received them yesterday, in less than three weeks I received them. I 've tried them and they're very comfortable. My number is 39 but from the reviews I asked for 40 and they fit perfect. Recommended, I will reorder.
Happy with the purchase
The sneakers came in. During the month, very light and cool, everything corresponds to the photo, the color of the sock soles of pink sneakers is slightly different, and in the rest everything is well quality and neatly done. Everything went perfectly did not mean anything, inside were inserted inflated plastic caps I recommend to buy.
23 days to Poland. Super cool and light shoes. Colors saturated. Zamówiłam size 42 and are perfect. My foot is 26cm, insole length 26.8cm. Wish that other models are not one in larger size. Recommend shop and salesman.
Pleased the fast delivery. The store put a gift, a red thread with a heart. Usually on AliExpress I order sneakers 39 size (relying on the seller's table) and excellent, in these sneakers a little not comfortable, narrow (although the table should all be OK). My leg is wide. As soon as I opened them, the chemical smell. Look very beautiful, match the seller's photo.
Sneakers are cool! Bright, beautiful, and most importantly-comfortable! The dimensional grid of the store is true. On my foot size 24,5 cm. Perfectly sat crosses 40 size. And, I have a wide foot. The seller sent the sneakers right on the day of the order and so the delivery took only 2 weeks. I am very pleased with the order and I recommend buying sneakers from this seller!