Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Air humidifier of excellent quality. Connected to MiHome without problems. I recommend it to everyone.
Traditionally I will start with delivery. IML-still those frames, 800 km in Russia, the parcel is overcoming more than a week! From China goods, sometimes, quickly come! The humidifier is Chinese, but... After the arrived update, the plugin "pleased" with the message: "The device is not supported in your region" with the China MiHome application. Good for the profile Forum, the guys suggested a solution to the problem-installing MiHome from vevs, creates automation with manual script start to remove regional lock. It works fine now. Indoor 15sqm with closed door raises humidity from 37% to 50% in about 3-4 hours first mode. Noise in the first mode is not particularly noticed. A week later, I collected dust from the air to a little yellow water, so, it is better to follow the recommendation to wash the tank once a week.
The device is good but there are problems with connecting after the update. I put and mod from mihoma and different regions. The device does not write on the network and everything.
It came quickly, everything works and of course I advise)
Very surprised by the fast delivery. In Moscow, the device was in 5 days. Packed well, all inner parts have been padded packing material, and the device itself was in foam and box. Wi-Fi sees it. It works quietly, the presence of a screen in this model adds to convenience. 3 speed of operation. Instruction in Chinese.
The humidifier came in a broken box, but there are no scratches on the case. let's hope that it will work normally
Delivery 3 days to Voronezh, to Mi Home connected in 2 minutes
Chic humidifier for air in your room! Beautiful, contrasting display. Several modes of operation of the fan, including quiet, which can barely be heard. The display can be made dim, ltbo turn it off at all. Integrated into a smart home Xiaomi, controlled through a smart column from Yandex. Recommend!) by the way, the store-well done, carefully put in a box with a humidifier adapter to the eurovilka, although I chose without it. Trivia, but nice)
The order was delivered quickly enough (7 days in Russia). The humidifier is packed very reliably. The plug is Chinese, but the kit includes an adapter for the car. At first glance, everything is done qualitatively and reliably. While still not operational, so if there are problems, then feedback
Description matches. Packed in standard carton. Delivery from Moscow to Siberia-6 days. Delivered EML, track tracked. Everything has come, everything works. The store is grateful and excellent sales. Seller supplier.
To St. Petersburg from 11.11.20 went 17 days. The courier brought home, IML service. At 2 speeds. It works quietly. At maximum noise is heard. Hygrometers are still on their way, so they haven't tried to control the phone yet.
In general, all needs are fully met. A full tank is enough somewhere for the night. Humidity above 45% failed to raise, with a normal about 20%. Apartment studio about 30 m/sq. m. Connection to the application is not without problems, at some point just stopped connecting, writing that the device is not online, but in general it is not particularly necessary, at least for me. I use it in automatic mode. Noise level is acceptable. Got there in about a week, Courier. Bought with promotional codes, came out about 6700.
From the moment of order to hand delivery from the Courier 6 days! Looks good quality! In the box put the adapter under our euro plugs, do not order additional. To michomus turned on without problems! And by the way I write a review 20 minutes after the connection and the room felt the effect of a breeze or even do not know how describe) the toy is cool, let's see what happens next, after a while I'll add a review Z. S. After a day will bring the air filter 2s Let's see how they will work together)
Great humidifier. I myself use its first version, only positive emotions from exploitation. This version took as a gift to parents. Over time I'll take myself a second, since the device is enough for a room of approximately 25-30 m2, on a two-room apartment he does not have enough sidenok. But even with one humidity in the apartment with heating keeps at level 45-50%. In the summer without heating quietly holds 60-65%. Delivery from Russia (St. Petersburg), to Yekaterinburg IML service took 12 days, plus another day, as I could not cross with the courier and carried delivery to PvZ. It's okay. To the store Thank you very much! It'll be a great gift.
Works. But the app does not work in your country. China region selected
It's fast. One box was slightly damaged, evaporators without damage. To the Ru region connected without problems, but without "additional operations" inside the settings of the device.
Organic is included in the interior. Delivery made in 3 days. It works quite quietly, but when you sleep in 1,5 of it, you can still hear it even on the most quiet mode
Got the humidifier. Delivered from the Russian Federation for two weeks (the week went to send). Chinese version. I liked the design of the humidifier and the convenience of filling the water. When you try to connect a humidifier to Mi Home, it is added, but then a message appears, that it is temporarily not supported in this region. This is where you start dancing with a tambourine. To remove this lock, you will need a modified version of Mi Home from vevs. In this version, in automatic scripts, the "disable regional blocking" item appears. You need to create a script with this command. After its execution, the regional lock is turned off. But I have Android. I do not know how it will be on the iPhone. Then it turned out to put on it and separate round thermometers Xiaomi (the latest version with a display on liquid ink) with BLE gateway in Mi Home. The humidifier saw the sensors and now it is possible to make automatic scenarios with the start on the level of humidity. Separate Bluetooth gateway is not required. I hope it helps someone.
Payment 30.10. The store is misleading buyers, because When ordering from the Russian Federation, in fact, the goods were not in the warehouse of the Russian Federation. The seller sociable, said as is, like wait, soon everything will be. Sent 06.11 to Saratov region Came 16.11. Brought goods courier IML. To the MiHome of Russia has been signed with restrictions. Then I couldn't get to China. After the WiFi reset on the device itself, everything has hardened + 2 humidity and temperature sensors. I ordered from this seller another product, but it's wonderful. I dropped the track, I did not send the goods myself. In the feedback writes everything will be fine, but it will be another review .. All good!