Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
||*Estimated Shipping Time
||4-20 Business days
||4-20 Business days
|Australia, New Zealand
||4-20 Business days
|Central & South America
||4-30 Business days
||7-20 Business days
||10-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At first he stuck everywhere and did not want to work normally. When I pulled out a yellow paralon between the bumper and the body-started working like a smart robot vacuum cleaner, the truth is still periodically stuck under the battery... = (on a fairly high blemishes bows confidently, vacuum cleaner in general is competent, the application is quite convenient and understandable. The base finds clearly, if there are no unnecessary items near it.
I did not use the goods, but I think that everything is very good. I read satisfied reviews so I do not doubt that everything is quality. Thank you very much for the service.
I'm still learning how to use the app and remote control, but for now the vacuum works very well and the mopping is good too. the store forgot to include the right plug for U.S so I'm using a spare cord that I already have from a different vacuum. I used it just 2 times so I'm going to add more information later.
Ordered from a warehouse from Russia, sent the next day, the robot went 6 days to the Murmansk region. Of course, there are questions to the Russian Post, the outer box is a little cotsnil (be sure to shoot unpacking on the video, because I unpacked, packed, turned on and after 20 seconds, the robot said, "check the bumper sensors", thought everything was coming, wrote to the store, he immediately replied, for which he has a separate respect, Said just take off and put back the bumper and everything earned! The robot is just fire, very smart, the sensors work chic, do not suck like an abnormal about everything, the card builds well, vacuum cleaners and mine is generally cool! Registration and use is very simple and intuitive, there is support for Russian language both in the app, so did the robot, frozen and recorded a normal acting voice. In general, I recommend and even for a small jamb at the beginning I will not reduce the evaluation!
Everything works fine. I recommend everyone interested. Very correctly drives and sweep.
Cheers! Everything came in accordance with 5 days in Russia. No damage!! Charged downloaded the run and everything works Super! satisfied thanks!
Viss ok.Paldies par ātro piegādi sešu dienu laikā.
Waw, the robot is in 2 days arrived, really 2 days, the would I H never, looks like described out, thanks
Super Robot. Very smart. The store is sociable, helps to understand, if something is not clear. Very convenient containers for dust and water, easy to clean. Recommend.
Thank you!!! I couldn't think how quietly he was working. Super!!!
Great vacuum cleaner. Came well packed. I use 2 weeks, there are no complaints. I hope it will continue so). The store is well done! Quickly responded to all my questions. Sent instructions in Russian language on e-mail. Recommend.
That's so nezhdanchik) the parcel to Kazakhstan, the city of Alma-Ata, reached 12 days! This is the first time in 2 years of purchases on AliExpress, and even with delivery to the door). With the store talked once, and then when choosing a model. I planned X6, but then there was a discount, and coupons from the seller. As a result, I took X8. The seller did not impose the choice of the model, very correct. Thank him and the store!
I really liked it! Also arrived super fast! (Just 4 days to have it in Colombia). It was really easy to connect to the app and internet but there is only one thing with I have been dealing to and is to obtain the whole map of the apartment but it is one thing that is more related to the WeBack app that the robot.
El envío fue rápido, llegó en menos de 7 días. En perfecto estado la caja y sus componentes.
Пришло в точности с описанием и видеорекламой. Еще не запускал в эксплуатацию.
Great robot vacuum cleaner! Dispatch and delivery took place promptly. Easy to operate. Thanks to the store. I collected the vacuum cleaner. I put it on charge. As soon as it charges itself, it will start cleaning. Write more about his work.
Alacaklar için youtube videosu hazırladım fotoğraflardan videoların isimlerinden aratıp izleyebilirsiniz
Packing is good, came without damage. everything was connected very quickly. Until I tested, because. The device is a gift. The store answers quickly.
Within 10 days I arrived⭐⭐⭐⭐⭐ Thanks to the store was very responsive before and after the sale and the address was modified by him❤️ The product is very beautiful and smart regarding map and cleaning Gator tested.⭐⭐⭐⭐⭐ Sweeping⭐⭐⭐⭐⭐ There is a 3 year warranty Thank you ABIR
It came super, super fast counting that China and Colombia are at opposite ends, that is, far away, however, the robot came to me in 5 days. Looks good, I'll be testing it.