Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came whole, the store sent the goods quickly, but the parcel long hung on the border, in total, Irkutsk reached the month
The goods came damaged, the store is not sociable. Sharpener liked
9.06 ordered, 25.06 received, fast delivery to St. Petersburg, track tracked, received on mail, after tests I will add a review, while I like
17 days in Peter. The sharpener is fine. I recommend the store. Sent in an hour after payment.
The goods received whole, no breakage, well packed. Thank you. Recommend.
-I already have it at home it took me about a month, the Sharpener was well protected and in perfect condition, corresponds to and is equal to the product description, it is of a medium size osea that fits in any kitchen drawer, it's a 3-stage sharpener and works very well, it's made of hard plastic but looks good and tough, I took it with that dark bitter touch gives it an elegant touch, it comes with a very easy replacement to put with just one click and tested and works, he sharpens the knives very well and the truth that he was able to use knives again that he had broken and did not cut, now they cut perfectly, good product quality price, I recommend the store totally.
I haven't used it yet. It looks very good, looks sturdy and good. I will post additional comments once used.
Received to Canary Islands, comes with another spare, sharpens very well
Delivery about two weeks to St. Petersburg. Tried, a kind of decision, there was a feeling that the final processing is not soft enough, not enough grinding, there is a uneven edge. Until better than the classic way of sharpening, I did not find anything. alas
Product is as described and works perfectly, three strokes in the course slot and already a huge difference. I'm very satisfied with the store. A bit slow transfer due to the covid outbreak, but arrived before protection run out
Everything came. Tightens the knives well, for a couple of weeks enough to use. But for the prof. The knives I would not use it, even after grinding the edges are still not smooth. For use at home, in the home-I advise. There was no need to communicate with the store.
The piece really very cool sharpens the knives. Everything is very fast. I don't know how they will blur, but we can now quickly fix it
The sharpener liked it, sharpens the knives good. The order is fully consistent. Delivery about 35 days with tracking track number.
All as in the description, already tried, sharpens the knives perfectly!!!!
Nice. I didn't expect it to be so hard from start. Just try one knife. The steel blade is thick enough. He was cleared literally for a couple of movements. Just surprised) pleasantly surprised) still on skids. In general store recommend. The product is excellent)
Delivery less than month. Great sharpener. Sharpens well, the knives are sharp. As long as she's enough, time will show. Thank you to the store.
It's really good. The question of how long will be fine. I didn't talk to the store. I don't even know how many stars in this column to put.
It's fine. Thank the store! Delivery to Minsk month.
He drowned three knives. Not exactly wow, but it will fit for the kitchen. Wife liked it too (color). If a lot of knives and laziness sharpen with a normal sharpener, then this is the best budget option).
The goods came quickly, just over a month! I already tried, it seems not bad! Next will be visible!