Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect and super practical. I love them.
I loved. It is Avery good product. There is a button to press that release the water. The perfect part is that I can carry some treats also at the bottom of the bottle.
Water doesn’t spill, abd it fits my cats head lol, so I like it. Gonna use it when I take my cats to the garden.
Perfect product, can buy without fear. Really quality and came very well packed. Arrived in 1 month in thick bush, but the delay was due to the Post Office.
Very practical, ideal for Park or car. I like the product very much. It came to Me soon.
Convenient bottle. I came quickly.
Container for karma tiny ideal for smaczki
My cats love it, it had A blue one, but they fight to drink in it, so I bought this green one, one for each. I use it mostly at night, it's very hot and I don't know how to move from our bed or go to drink, so when I drink from my bottle, they want yours. Tb I had to remove the fountain from the salon by q One of them pulls zarpazos out the water and leaves it all to me with puddles, so q in the living room I also give them the water there and they drink quite a bit. On the bottom there's a feed compartment, come in cat or small dog feed. That used it when I took them out on the street, right now I can't so I just use the one in the water.
Very good and practical, working well, without having broken these three months. Really very good.
Product announcement.
Cool bottle, without marriage. I came pretty quickly, before I was planned. Thank you store!!!
muito obrigado vendedor ,chegou muito rapido ,estimado para 25 de agosto ,recebi em 28 de julho ,encomendei no 15 de julho ! muito bem embalado ,obrigado ,eu recomendo
It is very practical especially for hot days, as described. It has arrived before the date indicated.
producto de buena calidad envío muy rápido, buena comunicación con el vendedor, totalmente recomendado, volveré a comprar otra vez .
Description accurate, the bottle is comfortable, the water flows well into the compartment, it is convenient that you can still feed into it
I loved the good quality product, it came super well protected and the best thing is it took me a week to arrive. I will repeat insurance with this store, recommended 100%.
Pretty good quality. Really fast delivery, arrived in Israel within a few days.
10 days to arrive. Everything perfect, works properly at the moment
The truth is super practical and the water doesn't come out or anything
Recibido en 7dias a España..increíble envío súper rápido Muy contenta con el producto,si pudiera le daría 10 ⭐ Muy recomendable producto,muy recomendable vendedor y el embalaje muy bueno.. protegido totalmente el producto. Volvería a comprar y lo recomiendo 100%. Mi peludo no volverá a pasar sed en los paseos
All as in the description and fast delivery to Norilsk, in 12 days
Good product, arrived quickly and works very well. My French bulldog likes it very much during our walks.
Arrived fast and product photo and very good.
The case is strong, packed well, delivery fast! The best solution for my princess!
It came quickly, the track was tracked, the goods are excellent! The store is well done, I recommend!)))