Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. Fast shipping and receipt less than 15 days. Perfectly matches my order
Very satisfied with my purchase, that lite superb I recommend for the price
Got the order. The courier brought it home. Excellent bed, odorless, quality at altitude, filling good, price gift! Description exact. Shipping fast. Even despite the new year holidays delivered earlier! I recommend the store! Goods! Delivery Prompt! Thank you very much!!!
A good thing, qualitatively made. Cats get used to a little bit
the cat loves it...!
The bed is just super! The dog lies and caits) protects from guests. When someone comes in, she greeds and begins to carry her along the corridor. Definitely a great thing! I advise everyone. The parcel came quite quickly, just over two weeks. We were satisfied❤
Reached the Chelyabinsk region Magnitogorsk for 2 weeks. Took on 60 cm for an adult cat. When it came, a little smell was, the cat did not go so, but washing, the cat sleeps in it all the time) we all liked it)
The cat is ignoring. But the pillow is great. I do not buy it for the first time. My seals are appreciated. I took this one for my parents. Delivery to Moscow month. But this is before the new year. They came faster in November. I recommend the store.
Nice bed. Soft, fluffy. After washing, the fur is in excellent condition. Delivered quickly, compressed in the package, cleared and took the form of minutes for 10. there was no smell. I like it, but the cat has not yet appreciated. :)
The pillow is cool, soft. Delivery to Mo (Postamat) took 12 days. Size 70 cm took for Maine Kun girls (weight from 6 to 7 kg, 2.5) so that it can stretch on it in length. If you wrap yourself in a lounger's nose, then there's a little chemical smell, but I think, that in a couple of days it will fade. The cat liked it, immediately began to actively trample and bite (or from happiness or because the filler inside a little rustle :)) it's true that she thinks it's a toy. Let's see if it will sleep on it
The dog is delighted with the lounger. Thank you very much to the store.
Delivery to Moscow 3 weeks, the track was tracked. Came in a vacuum package, without damage, without foreign smells, a little wool climbing, without lightning. Ordered 60 cm, the size for a cat is beautiful. Design cool!
All right very fast delivery. Very warm or puppy
Everything is fine, delivered by courier, in just a week, a cool bed!!!!
Delivery is very fast, in two weeks in Volgograd, pleasant convenient, I think my cat is appreciated)
My barboncina 2,80kg the adora (60), Italy super fast delivery
They are too beautiful happy for my cats and very sweet
Cool store I buy not the first time. Very fast delivery by courier. Healthy lounger. The cat is still used)))) the seller is responsible, I recommend the store!!!
The bed is super! 60 cm for Spitz is just perfect! Delivery for 2 weeks!!! Very satisfied)
I ordered two loungers, soft, beautiful! Delivery to Moscow two weeks! Thank you store!
Bitch is happy with her bed
A chic bed for a cat, soft, pleasant to the touch, deep, the cat immediately loved. Thank you very much to the store! Delivery 30 days, track tracked
Delivery more than a month. The product corresponds to the description. Dogs liked
Ordered on November 23, received December 4. delivery by courier. bought for 1192r. corresponds to the description.
This is perfect. Fast shipping. Quality Chic. Looks very nice. I took a discount for 500. The bed is soft, fluffy and very comfortable. Advise!