Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic collar. Natural leather. Very high quality! Bravo to the store!!! Full of delight.
хорошее качество берем уже второй раз
Mi perro es de tamaño mediano/pequeño y estaba buscando un collar que le diera la circunferencia del cuello, de cuero con nombre y que fuera estrecho ¡y este producto lo ha conseguido! Estoy muy con esta compra porque como se ve en las fotos es un poco más ancho que el collar escalibur y le queda muy bien. El producto es de calidad y el grabado también.
Delighted, beautiful, well engraved, real leather of course, fast delivery, and fast shipping. I recommend this store
Excellent high quality product, authentic skin, exact description, excellent communication with store and product arrived super fast
Great store and nice collar for my dog
Excellent goods, no mistakes! The store sent the order very quickly! Advise!
Beautiful. Really well made and made with real leather. Arrived less than a month to Ireland.
The collar is cool! A little harsh, but better so. Ordered 11.11, received 10.12. Of course not leather 100%, rather pressed leather. But for such a price, the quality is super!! After the order, he wrote to the store asking to "emit" the name of the pet. The request was executed, everything is correct. I recommend the seller to everyone! Thank you)
Leather necklace, not synthetic. It's nice. The sheet has been marked with what was requested, without errors. While the engraving is light, I don't think it will be removed.
Excellent collar. genuine leather. the store knocked out the name and number of the phone. thank you
The collar is very good quality, leather. But in the smallest size a little tough, very thick skin.
Top product for little money. Very satisfied, therefore now here again a second ordered. Earlier a smaller had but our pup grows quickly. Therefore now one size bigger
Great Collar! The parcel came very quickly, the collar itself smells nice skin, the inscription on the plate is correct. Everything is done qualitatively. For a puppy, the size S is just right, but the accessories are heavy. The collar needs to be crushed, the skin is thick and hard. Of the minuses: the tail of the collar sticks out (the second photo shows), I would like another thing to fix.
Good for material (shkira, Abo J yakysniy Zam), good furnitura
A good collar, I liked the quality, I will take even more size
Very good collar, genuine leather. We take it for the second time
Looks great and feels firm.
Delivery super fast-week! Quality is super! The skin is new and smooth, quite hard at first. I spread the whole collar around and it became soft. The smell of the skin is present as usual in leather products, the accessories are made for old bronze-stylish. The sign is turning. Thank you very much for the service and quality of products! Recommend! 5 +
It came quickly, everything matches. Only I was wrong in size be careful
The collar is cool! I came to Kaliningrad in a month. Wrote the name and phone number both in the information to the order itself, and after in the message to the store, well, just in case. The seller responded very quickly to my messages. Sent too quickly, days after 3, probably. Leather collar. The quality of the skin is pleasant, but the edges are slightly fringe-visible in the photo. The collar is normal for us. Took the biggest for weimaranera. I made an additional hole for a decrease, but I should not take less. There is not enough ring to hide the sticking tail of the collar. I had to make it myself. In the photo-with him. The quality of the metal part with the data arranged very much even. The seal is clear. No mistakes. It bends well, you can bend under the bend of the collar. Recommend!
Beautiful!
I had this band already, and after extensive use I have another new ordered. And I am again 100% satisfied.
Size XS, small Russian Toy Terrier Quality is good, leather Fast Delivery
Received, thanks for the fast delivery (3 weeks) according to external data, everything suits on the dog has not yet measured. Bought for чихуахуа on weight 3400 kg