Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pencil case is large and roomy. Packed well was. I hope that it will last a long time. My daughter is happy :)
Très bien.
excellent! thanks
Excellent pencil case, super quality. The only smell is present. The child is delighted.
Nice pencil case. The goods came quickly. Cute, roomy, a lot of offices. Super. I took two at once!
Matches the photos. Ruler 20 cm climbed. Normally, it is made, there is nothing to complain about, except that inside it it is a little dirty and did not work out, which spoilt the impression. But the prices became just a Zvezdets.
полностью соответствует описанию. посылка пришла за 2 недели. продавца рекомендую!
Fully corresponds to the description. The parcel came in 2 weeks. Seller recommend!
Nice pencil case. Made neatly.
Ok
Perfect I love thank you
good
Everything is fine! Just like I expected. Beautiful and roomy.
In September, the first time to school. I got my pencil case in advance. For a long time I chose, in the first class I do not know what is better, which is worse. I chose this, because. Roomy, has rubber bands for the most necessary, down will fit a lot of pencils, erasers and a sharpener. Plashka with rubber on Velcro and if it does not go-we will unattach it. Of the minuses, IMHO, only that the mesh pocket from above is not on the elastic band, so it is possible that everything will fall out from there. Z. S.: Pens/pencils in the kit do not go, put for an example.
Goods great. Daughter is zachwycona
It's beautiful just like the picture
Good pencil case. fast delivery ukrmail. thank you. I recommend
Great pencil case
This very pretty one I arrive quickly very happy my daughter
Came super quick ! Packaged very nicely ! Looks exactly like the picture !
It's prettier than the picture. My daughter liked it very much.
The pencil case is very good. The daughter is delighted. she chose herself. very pleased. the pencil case as in the photo. corresponds to the description.
The pencil case arrived really fast and its really nice. It only has very strong smell of a glue, a I plan to keep it on a fresh air for a while.
Description perfect vanish fast…. Arrived in a few weeks
Super pencil case! Size is good. The coloring is very beautiful!