Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this unit!!! It's soft and the color is on point!! Also have great lace.. Happy customer
the hair is extremely soft and accurate to it's description.
The hair quality is soft and beautiful! I will definitely be ordering from this place again in the near future! The store communicated very well with me, ensuring that I got the right tracking number and making sure my wig arrived to destination as soon as possible. Amazing seller!
The hair came very quickly. The hair is very soft and nice. I have not installed it yet. I will update when I installed it. I love this wig very very much thank you so much.
Hair was very soft and looks exactly like in the picture.
This hair was very good it came in 6 days and it’s very soft
The store was very helpful and quick response and shipping
I absolutely love this hair! It’s very soft and has minimal shedding
I love this wig! This is by far the best wig I ordered from AliExpress! Definitely will order again
Love this hair and their customer service this is everything that came with it
This is my first wig ever and it came so fast and it is exactly what’s in the picture.
oh my God the hair is so soft n smells good. I will order another one from this store tx u I love it
This was amazing! very good quality, no shedding. It’s perfect! Thank you
It is amazing of the wig, it is so soft and lovely,The store is very good with communication,always keep updating for you, I will buy more next wigs, thanks very much, I high recommend this store.
Love the hair !!! I ordered 12 inches. Soft and little to no shedding. Will be ordering from this vendor more often !
The wig is amazing for my first wig I was a bit scared but so satisfied with as soon as it came the store communicated very well with me and my wig came so quickly. Will upload picture once I’ve installe d it.
super hair and i highly recommended.
wow this wig is so beautiful, this is my fourth time buying it and i am never disappointed. looks like my own hair. Thanks again to the store for the wonderful customer service.
Exactly like in the picture. As always great. This store is very good, I recommend 100% has not failed me once
I recommend this store, he was listening during the shipment. The wig is very beautiful and soft to the touch, very good product Thank you seller I will recommend in another color because I like serious
So far the hair looks beautiful. I'll post an updated review after installation.
Definitely a beautiful unit and I’ll be ordering again. This is my second time ordering from this company and they are by far my favorite
This wig was very great.i loved everything it was very soft an easy to work with although when yu comb or brush it gets really poofy but it does well with water & leave in conditioner I advice to only comb through with fingers. This wig is very accurate to its description .
This hair is actually very good quality. and very thick. Do not hesitate to buy this wig.
Very good quality, I pass my fingers in the hair easily, they are soft,no bad smell,I will later take picture