Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK.
I bought it for the child, it was sewn well, everyone is happy.
The store sent the order at once, but at the Transshipment Warehouse the goods hung up for three weeks. (with the condition that the parcel went from Moscow to Peter there was a feeling that the courier was walking). I contacted the seller (the seller is sociable) and the product Doshol in one day. The conclusion should be tracked and from time to time reminded of yourself. And so the product is quality, the packing is good, everything is OK. Thank you.
Hi all! Backpack cool! The quality is excellent, the accessories, the zippers are all ideal Delivery 10 days by courier to door. I recommend the goods and the store!
Came in 5 days! Externally, the backpack is beautiful and roomy. Lots of pockets. As in the sock, then I'll add.
Delivered 6 days to Norilsk. The quality is excellent, nothing sticks out, the zippers work perfectly. As a gift put a small lock. I bought a similar one for 1000 rubles. In the store, the difference in quality is the sky and the Earth. I advise this backpack.
Great backpack. I liked the quality.
Excellent backpack, not bulky, took for a gift. I went to Novosibirsk in a week, was sent through the Russian Post. Lock as a gift, I recommend the store and the goods.
Description is accurate, the quality is good, everything is sewn on hurray, there are no smells. Very much Pockets both inside and outside, inside also everything is done perfectly, added trivia like locks for keys and additional pockets. As a gift, a small lock. Compared with the previous backpack, this is wider and slightly larger. I thought about getting back, what's big. But most likely I will leave, for not a lot of money, let it always be useful. Backpack brought the courier to work, went 3-5 days, very quickly
Thank you for your work! For fast delivery! For a good price! For excellent quality! All Super recommend.
Backpack liked, the appearance is very decent, sewn neatly, the material is dense. Water watering and handles did not tear, time will show, but there is all the background to that, that he can handle it.
Great backpack!
Everything is fine, good quality product, fast delivery. Deserves five stars
Рюкзак за 3 дня до двери. За свою цену (2300₽) очень не плох! Ноутбук у меня не 17,3 а 18,4☝влезает без проблем! Как и хотел к спинке отдельный отсек для ноута, плюс большой основной отдел, плюс ещё дополнительные. Рюкзак рекомендую! Рост у меня 185см
great!! we love it! only 13 days to israel!
My first backpack I am absolutely satisfied with the quality of the execution of the parts all very convenient and good store I wish success and further prosperity delivery to the SPB service LM Russian Federation St. Petersburg in 4 days
First of all, thank you so much for the freebe! Shipping time has been within normal, in fact, you 've advanced other orders made a week or two before. The backpack looks very good, externally solid, the back area is very well padded and the upper handle looks well sewn and is comfortable to grab. It brings headphone and charging connection, has enough capacity and is well-compartmentalized. The laptop compartment is well padded. In short and as I said at first, the pint is very good although the final Test will be that of use and time.
Great, quality, strong, thank you for giving free, very grateful!!