Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got brushes, reached the far east in two weeks. It's a bit of a pile, but it's not critical. Hasn't used it yet. Thank you.
These brushes proved to me a real find (especially for their money!) each brush is packed separately, when transporting nothing was damaged. Delivery to Kharkiv took about three weeks. I definitely recommend it.
Arrived in good condition, the only problem was the delay. However, nothing to complain very good! Recommend
Perfect, as in description, recommended. (Li was mopping)
Order received in France in 22 days! Well packaged
Order placed on April 14, 2020 and received on June 26, 2020. Perfectly matches the description. The hair is very soft. Look forward to using them!
Brushes are wonderful. I thought it was true that they would be more, but also so normal. It's been over a month.
The order is ok but The delivery time is sooo lung..
exactly as described and looks exactly like the pictures provided
They are super soft, very versatile and both shipping and packaging is correct.
It came to Me is perfect, but it took almost 1 month to take Me but it's already here with Me
Excellent! The Beauty Blender eh wonderful! Will buy more
Brushes very well made as per the price, quite soft, have reached after a month, recommend
Just Got my brushes, but it really took like forvever before I Got my package. I live in Denmark and it was sent from Holland, which I find it wird why it took 2 months before it arrived. But Im satisfied with The brushes and looking forward to try them!
Good brushes, for a long time I was looking for just such, This set really liked, can find the application for each brush @ Natalia.mo NDE
They are beautiful and arrived before time Hairy and soft
The store patiently responded to every very related message. The product is as described in the photo but slightly small in size. Brushes softness is definitely recommended;))
The products were like in visuals.
The number and model of incoming products were the same also very soft textured and reliable
The brushes look good. They have a few hairs coming out here and there and though they are very silky(not soft) they are a bit stiff so it makes the blending a little harder, but for this price they are good!