Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice lace front it fit perfectly on my head so she didn't have to sew it down. The hair is beautiful and the only I would say is it gets frizzy a lot other than that I don't have problems!!! I will Definitely buy it again
Wig is nice and long
1Star Review NOT 5. Just don't want my review hidden at the bottom. The wig is PURE SYNTHETIC! Running my fingers through the wig it immediately tangled like synthetic hair. So I ran I plugged in my straightener...MELTED THE WIG! I put the heat very low hoping to get by with being able to straighten it, nope still melted. Horrible communication with store telling me to burn the wig and dye it to test it, like excuse you!!!! No refund on my $400 wig that was supposed to be 100% human hair, but turned out to be pure plastic! I hate liars!!!!!
Cant wait to put it on love the texture of it and feels soft
The Hair is Super soft and beautiful i was scared to order from alie express but I willl be ordering again from this company. I love it!!! It was easy to style it came pre-plucked iDon't hesitate to order You wont regret it.
This hair is really great, I am super satisfied. The delivery was quick, it only took 5 days to arrive. I recommend!
This hair is amazing!!! Seller stayed intouch throughout. The hair is so soft and full. I will definitely continue to order from her.
Love the hair. Nice and soft have nice smell or shedding so far.
The wig has a very good quality and looks very natural. I'm very satisfied
Hair is very soft little to no shedding fast delivery I definitely recommend this Wig
I absolutely love the hair! it exceeded my expectations. The hair is true to length and is fluffy when washed and curl, thick and true to length .
I’m very happy wit my order it came just in time even earlier then what I expected but I’m ver satisfied wit the hair it’s long and soft ready to rock it BIG PURR‼️ and the store does text back ok time feel free to contact they will respond
Love love love, the hair came within a week, there is no smell, the hair is soft, thick and no shedding .
Excellent! I buy a second time. The first one I washed the wig, I liked them so much. Now I have some smooth and some wavy ones. Super fast shipping!
This wig is really beautiful and hair is full, No shedding ,and does not have thin ends, texture is absolutely gorgeous, i love it so much and will definately buy again . Thanks for putting beautiful wigs out .
The hair is very soft and holds a good curl, and minimum shedding. shipping was only 5 days
Shipping was fast !!! I love the hair it's so soft and no shedding
I have ordered a few wigs from this company and will continue to do so.
love ! love ! love ! Definitely not a scam ! I was VERY SCARED THAT IT WAS ! needed hair early and the store worked with me ! And got it in within 5 days ! Will definitely be buying again ! This is my second wig !
This hair is very beautiful I have been wearing it for almost two weeks now and I absolutely love it. It's very soft and takes curl well it doesn't tangle or shed alot. I would definitely buy again
This hair is amazing no smell or anything it was fast shipping , I will be ordering from this store again and I will also let me friends kno about this item also
Shipping was fast asf. Hair does not smell and doesn't shedding. It's super soft and pretty. I will definitely be purchasing more soon. Sellers communication was great as well.
Length is true.I believe the product is worth the time and effort. It's very soft and the customer service is very great. I highly recommend.
I absolutely love this vendor! I am never disappointed this hair is soft and shed free even after a double process bleaching. I highly recommend!!!
I'm very happy the hair is super soft and no shedding. Pre-pluked and with baby hairs. Very happy