Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair feels very soft and there’s no shedding or weird smells. It came in perfect conditions in literally only a week (I ordered on the 15th of September and received it on the 22nd). There was also some eyelashes and two wig caps, I will defined be buying from this vendor again
Very nice wig, 20 inches really long, fast delivery, look forward to my hairdresser asking me
By far the best wig I’ve ever had, the shipping only took 4 days. I’m going to leave additional feedback after bleaching and plucking the knots! And the stores communication was sooo goood it’s really worth the money
Hair was beautiful I will be buying again
The hair is so Lush, true to length and the delivery was fast. I’ll deffo buy again from the store.
Love everything about this hair , this store always delivers good hair to me , will be buying again
This hair is AMAZING! So soft and silky , delivery was SUPER FAST ! Very easy to pluck and bleach knots. I will definitely be ordering from this vendor again
It's VERY SOFT and minimum shedding and true to length when measuring. I ABSOLUTELY LOVE THIS HAIR!! I've always been skeptical of Ali but IVE FOUND AN AFFORDABLE hair company with great quality hair. It holds curls and I've barely had to pluck or bleach it! Communication from the company is amazing and very reassuring and they gave me personal updates on where my hair was! And it shipped like 7hrs after I ordered and arrived 4 days later! They gave me a good AliExpress experience! And I'm definitely ordering more!! Got it installed today and love love it. Will definitely shop again.
My pictures are the best but I’ll post more once it’s installed but this is my second or third time ordering from tuneful and honestly I love there hair and they never disappoint the quality of the hair is 10/10. They communication is the best and they are always nice when I message them. It came with combs and the string at the back. Also a wig cap and lashes. It only took 6 days to come to London,UK
The hair came packaged nicely. It was very soft coming out of the packaging. I added a black rinse to it because I like jet black hair. It was still very soft afterwards. It was already pre plucked but I plucked it some more. There minimal shedding. I’m very satisfied so far.
I’m sure you’ve seen my last review this is my 2nd time ordering the hair was delivered in 3 days It comes prep plucked as describe & true to length It’s the perfect density of me (150) no shedding and the hair is so soft I can even wear it in a hair bun I’m very satisfied dm me on Instagram @keiopatraa for any additional feedback.
Hair is very soft and good quality , the frontal was pre plucked nicely. The store was very nice and responded quickly to me. She said once I washed the hair it would become very full and she was right! This wig is lovely ! I will definitely buy again.
The hair is beautiful. The hair dont come out. I gonna orther here again.
Really soft and arrived within a week! True to length
Hair is very beautiful and soft. Very easy to curl as well and style. I definitely recommend :)
Hair is very soft and true to length. The store communication was great. Shipping was pretty fast came in 5 days. Comes with pretty lashes and hair cap. I’ll upload more pics once it’s installed.
very nice sleek hair. literally soft. minimum shedding. best straight bundles i’ve bought from here so far. i should definitely shop again. the store was very nice and answered all of my questions. customer service was great.
My first time, and I love it! Beautiful hair.
What a nice wigg! Delevery was fast! Hairline beautifull and their communication was good.
ANYTIME I ORDER LONG STRAIGHT UNITS I ORDER FROM TUNEFUL! This is my 3rd time purchasing their units! I just love them, this was a 22ij, it arrived in about 5days, no smell communication was great. like no need to look around BUY THIS UNIT I PROMISE ITS WORTH IT!