Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good backpack, durable. We took the shares for 1061r. I came in 10 days. As a gift, the store put a badge, a bracelet, a pencil and a keychain
Free rapidissima, discrete product quality, but asked refund xchè lacked the seams
Free shipping very velocè, are eleven days, the product quality, thanks a million store.
The backpack came to Moscow 10 days after the order. The child really liked it! Bright, fashionable! To the store Thank you!!!
Great as described, I recommend. Thank you to the store for the little gift
Excellent quality very satisfied
Purchase is satisfied, everything corresponds to the description. Thank you to the store for the gift. Advise.
Спасибо продавцу за оперативность, товар прибыл быстро. Качество отличное. За подарочки спасибо
Рюкзак просто супер ткань хорошая, плотная швы ровные. Доставка 10 дней до Тверской области. Продовец в подарок положил значок смайлик, брелок, нить на руку и простой карандаш правдо карандаш не доехал, сломался при доставке. Сыну 12 лет рост 165 см. рюкзак подошёл отлично, самое оно. Продовца однозначно рекомендую и товар тоже.
Рюкзак простий та дуже легкий. Є неприємний запах, спінка м'яка не ортопедична. Шви є не рівними, ціна 13 € забагато для такої якості, хоча продавець поклав різні подарунки до покупки.
продавец молодец просто умничка товар пришел быстро хотели рюкзак к 1 сентября. заказали 9 августа забрали с почты 26 августа. рюкзак хорошо упакован, чуточку пахнет краски яркие, молнии все работают, хорошо сидит на спине. Так же нам подарочки положили брелок, браслет, карандаш, значек. Рекомендую продавца он супер)))
Товар пришел быстро за 2 недели до заявленного срока, всё хорошо, брака нет, и в комплекте небольшие подарки.
Backpack of excellent quality. For first-graders is perfect. Thank you for the gifts to the store! I recommend the goods and the seller!
magnifique sac à dos pour mon fils, solide et confortable Merci pour les cadeaux
Very good value. In addition to the backpack there were 3 little gifts. A detail that is of value. Happy with the backpack and fast.
Very good backpack for walking and hiking. Better quality than other casual backpacks on Ali. Very comfortable feel.
Портфель пришёл быстро, очень удобный и вместительный, качество очень удивило,к тому же продавец положил подарки)
Рюкзак огонь! продавец положил подарочки, значок брелок и карандаш. правда карандаш приехал сломанный (Спасибо почте России).
Good backpack for school. The son was pleased, but the size could be taken smaller. The store 5 Stars!!!