Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery is fast, the packaging is intact, and the drone is very beautiful. It is the product I expected. KAIONE has GPS positioning. Don't like it for my son. Recommend the store!
KAIONE pro drone, three-axis gimbal, 8K pixels, the photo quality is really very clear. It can fly for 20 minutes, which is worth the price. The store solved the take-off problem very well. good seller!
This drone flys great and battery lasts decently long. My favorite thing about this product is that it comes with replacement parts. Extra battery, propellers etc. which was excellent because there was a lot of crashing when first learning to fly the drone
Very easy to fly, much easier than a larger one we have for outside. Easy takeoff and kill switch button help get started and keep from hitting something if you get disoriented. Kids like holding it in their hand during launch. Battery is great, lasts about 20 minutes each, so with all 3 batteries you get 30 minutes of flying time before you need to charge. Still flying strong after several big crashes!!
The delivery was just super fast! Ordered with a bag, everything came in it-no additional packaging, but the bag sustained the delivery worthy, everything is safe and safe! Trial launch done-flies, the son is happy! Purchase is very satisfied! The store and the store recommend! The pixels are particularly sharp and worth 8K.
The product has gone well beyond my expectations despite it end entry level has demonstrated a 'ottimaEstablished in flight, a good velocit¨¢ and especially excellent
Everything works, I've already tested it a bit. Strong wind. I liked the camera, the gimbal stabilizer works very well in the literal sense. I'll read the instructions and wait for the good weather. The store is reliable. Recommend.
Its good during the day, but Im not so proficient in my control
First drone, before flight experience, really all ok, good camera, with batteries charged reaches a beautiful height, you can do 25 min flight
All Super recommend drone pidclaving all pratsiu I recommend
The first contact shot is good. Something complicated the adjustments but you know English. But with a translator it's getting done. We will continue to investigate and in a few days I will reassess.
The kit is in order, in general it looks very high quality. I did not try to fly, I will try to leave additional feedback after.
I arrive intact and complete, Thank you gentlemen stores, I just need to prove it
Spectacular service, good value/price 100% recommended, without outdoor testing it looks good for a child.
Mega Cool toy !!!!!!!!!
surprisingly cool machine. I launched my first drone, I liked it! I flew away pretty far (I won't say for sure). came to Odessa in two weeks. Recommend!
Great beginners drone!!! Great from learning how to set up and fly your first drone. Came in time and the un-boxing was pleasant for the case is smooth and a nice feature. The tools that it come with and the extra set of wings make it worth the value for money!
good
cool !!!!!!
Cost effective, very practical!!!
I wanted to buy a drone a long time ago. After doing a long time of homework, I chose this brushless model in the end. My friend is also a drone enthusiast. Compared with other brands of brushless models he bought In terms of performance, I think the performance I bought is better than his, and the test flight is stable after receiving it! Good wind resistance. I think it is cost-effective! Come and see when there are new ones in the future.
This is a great starter drone. It has a convenient auto takeoff and landing sequenceThe photo and video quality are quite good as well. The first clip I filmed was in 8k, I haven't played around enough to see if that's able to change. It uses your phone as a display and has several tracking and programmable features that work great. I definitely would suggest this if you're looking for a starter yet high quality drone.
This great one, I loved it, I just need to fly it outdoors, super recommended store, very fast shipping
better than expexted, good drone accurate flying. can fly in livingroom if carefull and understand controls. I love my drone.
Very top, store, came well packed, arrived within 15 days, not taxed.