Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful pens! They are of good quality. They are very pretty and their bag is very practical. I recommend them!
Vienas rasiklis isbeges IR vision rasaluoti. BET Su Nagu Lako valikliu nusivale. Aisku vienas neberaso
Excellent product I arrive very fast, thank you very much I will reorder
All the yak in the photo.
The order to Tatarstan took 3 weeks. Excellent handles, my daughter is delighted. Thank you store.
I liked it very much
Заказала посылку 01.01 прислали 24.01. Ручки пришли в хорошем состоянии и достаточно быстро. Трек отслеживался. Ручки выполнены аккуратно и очень красиво. Единственное только у одной ручки немного заживалось украшение, но не сильно. Я выбрала разноцветные ручки. Пришли все 10. Все ручки пишут черными чернилами. И все разные. В целом товаром довольна. Спасибо продавцу! 5/5.
Finally I got them. Omg this pens are pretty cute! They looks like in the photo. My sister relly love them! ❤️
Muy lindas llegaron rápido 1 mes exactamente a Panamá
Everything is fine. Recommend.
Exact Description
Really nice, smooth writing.... I like it a lot thank you store!!!
Before Peter in 20 days, excellent handles, in cosmetic bags, black paste, 0.35-0.5mm, paste suitable from erasable pens, in the same store
I ordered 24-11-2020 and it came 04-01-2021, it came all right and I love them, they paint super good, they're very cute. Highly recommended
Jolis stylos. Fonctionnent bien. Je n'ai pas reçu ceux que j'avais commandés et le vendeur m'a remboursé.
j'adore, super contente, je recommande le vendeur, je vais en Recommander d'autre.
As described. 10 pens in pencil case with the picture of cactus. Write well, but ink color is quite dark, very dark blue, almost black. Each pen came with the protector on the end to prevent ink spilling or smudging
Good
third set of pens I've bought. a bit different from the pictures but still cute and a fun variety. will order again from them!
They're the same as the picture. 10 pens come and the case is plastic.
The case and pens are very nice. Ai sheet loved it and the detail of the drip on the tip of the pens so that no break or leave ink is ideal
It took Chile 24 days (very fast). Pencils came in his case and although they were not the same models of the photo, they're fine with me.
Super nice come many and none repeated, they have a tip protection so that the gel ink is not dried, it paints fine, beautiful. I recommend the store.
It came in the estimated time, it's already 2 time I buy, I recommend the store.
Otimas canetas all working