Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Neck Mnet, delivery fast. 11.11 ordered, today IML was brought :))
Great store! Cool massager!
It's a wonder! I made the order yesterday and today I already have it at home. Magnificent store 100x100 recommended
Thank you so much! Super fast delivery, days for 6 to Kaliningrad!)
It came in two weeks. Packed well, USB cable included. Was discharged, charged before bedtime massage, just super! Take it will not regret, for this money one two trips to the masseur.
Packing condition-I'm in shit! Delivery by courier to the apartment. The massager itself works, something to move, glows. My wife liked it.
The massager is good, there are several modes, came with a USB wire, of the minuses there is no indicator how much battery charge remains.
Fast shipping and delivery in 3 days, exelent item, box included, very satisfied
Thank you so much to the store. The goods came quickly, to the door. Everything works! We will order more! Product and seller recommend.
Super, Italian, came for 14 days, delivering the courier of the new poshti.
Speed on the Russian-2 days; ordered at night, after a day in the morning brought IMS straight to the hands. The quality is fine, at altitude, you can safely take for a gift. All in working condition, 4 buttons, vibration, massage, heat; there are 3 modes-fast, medium, slow. For trips and working format-just a fairy tale. If desired, you can massage your legs and hands)) the cover is removable, you can wash. The box was crumpled, but it doesn't matter for content. Recommend!
Product arrived in great condition with all components, perfect!! Good demaaais this cushion! My girlfriend loved. Arrived 30 days exactly. Live in Sao Paulo. Super recommend this store, was very attentive and shipping was perfect. Thank you!!
Price contrast fully satisfy
Massager convenient, came quickly. There are no complaints, the goods are happy.
Arrival is about 15 days. Fast ✨ Fluffy touch! It is in cardboard. The store is polite! Thank you ✨
Great!!! Order received in 15 days... very well packaged. Very satisfied with my order according to the picture... it's very nice thank you very much to you store
The product this right works well is of good quality. And if the store is serious he has 5 stars. Now I am informed and the truth is now when they lie to me emails to cover up the incidence they committed and also they lied when they said he passed twice through the house. From here I apologize for the inconvenience to the seller, since the product didn't come to me I wanted to know the responsible one.
I bought for my daughter, the track was not tracked, it took very long to arrive at the Post Office, the store does not communicate does not answer questions.
The quality is good but could have been better with the stitching
Хорошая вещь за свои деньги. Заказ из Москвы курьером, быстро. Массажёр работает, массирует именно шею, больше центральную часть, лёгкий подогрев есть, зарядка как от смартфона, аккумулятор тоже есть. На укумуляторе у меня работал полчаса и затухания работы не было. Вобщем хорошая игрушка, но. Я ещё покупал массажёр более мощный, большего размера на шею тоже вешать и руки вставлять. Там четыре, а не как в этом два массажных круга. Он немного на 300 рублей дороже, но проминает очень хорошо и шею и трапецию. Вобщем оба прибора хороши.