Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool thing! The hood is warm, not blown, the material is thick.
We're gangsterito banditos... Warm, pleasant to the touch. Again, the mask is always with you. True, when the wind in Haru, then the forehead is unpleasantly cold, and if you tighten the ties, it looks like Kenny.
Goods arrived whole and healthy. Quality caps is really high level. Value for money is really cool. I can confidently recommend store. Thank you and best regards.
The parcel came on time, the goods are quality. Balaclava is soft, warm and fishing. I recommend the producer, a good servant.
Very cool and warm is the garment. It's very good to wear it around your neck but much better when it's colder and you cover your ears too. I recommend it. Yes! Yes!
To Vladivostok through Moscow on the axes were lucky. Glory mail Ros II
Everything is super. The neck closes well, soft. Even my dog liked it, he wanted it too.
On a short neck and a small head, I will wear it, but flisik is decent.
It came to Moscow in 15 days. Light Soft "rag"))), it looks like fleece, although too big-due to the softness of the material sits down to size, the son of a teenager normally approached. On the cold may not go, and so, instead of a light cap, baseball caps-why not
Thank u for the fast shipment. Item is the same as the picture and good quality. Seller- highly recommended.
A wonderful responsive store! All questions answered quickly and in detail. The quality of the goods is excellent! Definitely advise the store! Thank you for your work!
All as in the picture) Thanks
Excellent balaclava! Dense and sewn qualitatively. Delivered 4 days earlier. Suitable for both a child and an adult! Seller sent fast! Recommend!
Thanks to the store for the fast shipment and good quality of the goods.
Very good item thank you to the store
Thank you. Quality for its price is good.
It's been a quick week. quality is good. on the head 60 cm. worn. without wearing a hood, the look is better than with a hood. The mask is worn to the nose. If on the nose, it itself rises, not beautiful. But it's okay.
Purchase is very satisfied! The goods exceeded all expectations. Warm, pleasant to the body material. Sent instantly. The parcel arrived in two weeks.
On my head is big and deep that I like, "mask" on my face does not hold, on a wider face
Nice thing! My husband was pleased. Yes, and I tried on))) the fabric is pleasant to the touch, soft. Recommend!!!
Slightly closer than expected, in general a good product.
Very practical balaclava, looks like fleece, sewn normally! Let's see what will happen after washing and socks, I'll add a review! If not collapse, I will order other colors
as in the picture, fast delivery, bought 3 for presents. I'm satisfied.
Balaclava good quality size is not big and not small, the seams are all neatly stitched material pleasant to the touch, it is felt that it will warm colder to experience additional feedback. Packed and delivered in a normal bag without damage. Delivery from the moment of sending 8 days to 69 Reg. To the store Thank you and good sales.
Visibility as in a tank, and what to consider in the winter in the park? I took it for hotvok, since I was running and heavy sports for a year banned, headphones in my ears and went. The thing is warm, the face, the neck, the head and the chest are closed by the mother do not burn, the rest closes thermal underwear, in general, a good tandem, China rules. I advise the store, too.