Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product! Keeps for over 6 hours! Recommend
Everything is fine! Fast delivery, high-quality thermos.
Great thermos. The temperature keeps on well.
Received the parcel, fast shipment and delivery. I wanted to note the store ordered another Thermos then canceled the order the seller quickly agreed to cancel. On the results I will complement the review.
So cool Thermoses that it is impossible to stop. A lot of colors, a lot of execution options. In the photo-mega thermos with a cup. The cup inside is metal. I have not met this, despite the great experience of buying thermoses. The second one with the paws is just a cool usual thermos. Third thermos bottle. The last one is relevant in the heat and cold. Although they are all relevant, because the cold is long and warm. Unrealistically cool! I am very happy to purchase!
<2en> absolutely very good quality, wonders
очень быстро,на первый взгляд весьма добротный продукт.
Great little thermos. The surface is matte, non-slippery, it is convenient to rub. Its purpose fully justifies. Early morning brewed tea, remains hot until evening. No leaking. The lid is a metal cup, dense, does not deform, but, in my opinion, it is not enough, the size of a stopper). In general, the thermos looks solid and reliable, I hope it will last a long time. Delivery fast, only 4 days, courier to door.
Thermos really liked, beautiful color, much better than in the photo, well lies in the hand, though the Cup-lid is sooo small, the delivery is very fast, the courier brought for 4 or 5 days to the specified address, pre-calling, but the review still I decided to write only after I tested in the action, the first time I Pre-rinsed with hot water from the faucet (60 degree), poured boiling kettle (100 degree), 12 hours later in the heat sink 73 degree poured 100 degrees, after 24 hours 55 degrees, it turned out to be even better than in the characteristics stated on the site,
The insulated water bottle received in good condition. Well packed box. Have tried adding boiling water and set for 6 hours to determine 55% hot. Ideal for outdoor activities.
Excellent thermos, went to the forest, keeps normally. At 9 a.m., I poured my tea, until 5:00.
The goods were delivered to the ministry all well. Compared with thermos 1.2 liters. Very light, but compact, cute. Thanks to store for fast shipment.
все в точности как в описании, пришло примерно за две недели, через IML доставку
Good quality, through 13 you can cook tea, but not boiling water.
The box was very deformed, but the thermos is like a whole, I'll check.
<2en> urun is so beautiful always like quality thank you so much Super quality Super very good
Гарний невеликий термос. Якість чудова. Це вже друге замовлення: попередній великий термос виявився суперовим, то не втриматися замовила ще маленькій. Як довго тримає тепло не перевіряла.
<2en> in line on the outer surface I think you can feel the heat loss by hand, even if the rivet line and cover are very little. Maybe that's what happened to me. Certainly Stanley quality should not wait, it is much better than those sold at the same prices. <2en> meets your need for hot water for up to 6-8 hours tea Coffee vs. <2en> can take up to about 5 standard tea cups of water.
All as ordered, I have the first thermos from this company with a blind Cork, why did it just now realize that the outer body of the metal seemed plastic coating and there is no magnetic. In 12,30 I poured boiling water pre-warm up and leaked 00,30 will be 12 hours, I'll look and try on the sochronium in 06.00 will be 18 hours, I'll off.
Good store.Relatively good delivery time.I will continue to make purchases!!I will leave-write positive reviews- feedback..5 stars..!!
Super, in a day at room temperature still hot water.
That's great.
Thermos came in 10 dgay, packed well. Very satisfied!
Everything is super! As promised, the thermos came in a week. Thermos quality, I recommend to buy.
Everything is super! The goods are satisfied! Keeps for a long time!