Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
||*Estimated Shipping Time
||4-20 Business days
||4-20 Business days
|Australia, New Zealand
||4-20 Business days
|Central & South America
||4-30 Business days
||7-20 Business days
||10-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This soothing bed scared our cat.
The very soft cushion is beautiful and very fluffy. It lacks a little stability on the ground and the Edge is moderately high. I put it in another bed and my little dog likes to sleep in quiet.
Product conforms to the description
Super très bel article merci
My dogs love it. Very fast delivery. Thank you super store
Parcel received 2/3 days before the announced date, well packaged. The basket is top and was adopted quickly, now it snores
Perfect bigger than I thought
Very cool cot. Fast shipping. Definitely recommend
Good value for money and fast delivery
At the top my dogs love and do not leave it anymore Come even in advance
Perfect for my Bulldog! Thick and so cozy! I recommend +++
The order came very quickly. Packed perfectly. Externally, everything corresponds to the description. Dogs are happy.
I love it! It came to me quickly and it's very chubby and soft. It's excellent! I took 80 cm for me Shi tzu 7 kilos
VERY GOOD STUFF dog is in love ;-)
Perfect size for Beagle. The order arrived sooner than expected and in perfect condition. Good quality.
I was a little afraid of the quality by ordering... And I'm finally super happy! The niche is soft, we do not smell the ground! I took 100cm for my golden retriever. She is a real princess on the choice of niches... She's not leaving her anymore! I recommend close the eyes! In addition it was delivered to me in only 8 days
Very good product according to the description size S my dog loves!! Received in 15 days
The order came very quickly, I'm very pleased. Thank you!!! Seller recommend.
Soft, good lounger, the dog is satisfied) the sizes correspond, the quality is decent. Seller recommend, quickly sent