Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
||*Estimated Shipping Time
||4-20 Business days
||4-20 Business days
|Australia, New Zealand
||4-20 Business days
|Central & South America
||4-30 Business days
||7-20 Business days
||10-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The collar is very good, qualitatively made. The only thing I'm very sorry, did not guess the size. On staff L is small, and even very much. But it's not the store's fault. I recommend the product. The centimeters in the table are measured from the beginning of the collar to the tip.
Super Good I loved it! Super quality
Great great product, Awesome store communication. The guys sent me XL instead of L without the extra payment, so generous. Definitely ordering from this store again, thank you
Very good quality, I was scared it would be too small but the XXL is actually too big for my great Dane but can still fit. Love the collar and will order more now that I know the size
Nice engraving at the necklace and leather quality Very happy for our little dog, very satisfying and serious customer contact
You were wrong on the name, talk to the store, and I'll fix it quickly. The seller very kind and highly recommended!
Very beautiful, good quality, fast
I bought it second time and definetely recommend. I buy XL for my boxer.
Great Collar! The nickname and the momer on the collar are correct. Fast shipping. Thank you store!
Sooo strong collar. Beautiful color-you can immediately see that the girl goes (and do not need to warn the dogs in front). The inscription is small, but it's nothing. Regretted just a collar, and not a train ordered-my kozulya easily gets out of the collar))) I will order a train with the address. I wish everyone nothing useful))
Exact description, excellent quality, I will order more!
I hope plastic holders quickly will not let you down
The collar is very good quality, the store indicated the name of the dog and the phone number that left in the comments, delivery also pleased. Thank you, I will advise your store!
High quality collar. I can not show you the engraving in the picture but it is nicely done. And fast shipping to The Netherlands.
Really a super nice dog collar. I have only own the wrong size ordered unfortunately. I will place a new order.
Fast shipping and very attentive store. The XL size for a 51cm neck goes perfect, you still have a hole left. Apparently it's good quality. Very cool!
Great leash. Came on time. Quality sheepskin is satisfied, the husband does not like Alik, but here even he had nothing to complain about. Very high quality material, everything is firmly sewn. Fasteners are all metal, durable. The name and number are not just drawn, but they are removed. The store is very pleasant in communication. In general, the goods are 100% satisfied, we advise everyone.
One of the best products I ever bought on Ali. Thank you
Good, quality collar. The nickname and phone wrote in the comments to the order, everything without mistakes. Delivery fast to Moscow.
Collar identical to that in the picture. Tough material. The collar is quite soft, adapting it perfectly to neck.
Very fast shipping! Beautiful necklace
Great store! Very happy with the quality, shipping was quick. Definitely would buy more products.