Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was a good buy. The wig is soft . I have gotten so many compliments. It was definitely good value for the money. I would definitely purchase again.
The wig is super soft and the lace is nice.I really love the wig. The quality is great and the price was great. I will purchase again.
Perfection love, Amazing unit!!!! Constructed wonderfully.Beautiful hair! Super soft and easy to install!Definitely 5 ⭐️ Stars!!!!this wig will be getting another one.
I receive my hair and it's really good! I like it!No smells and no shedding.I love the texture of this wig! It's so soft and full! Thanks, I will be shopping again.
I'm in love with this unit! It's well made and no shedding, whatsoever. I'll definitely recommend this unit and encourage you not to hesitate on buying from the store. Get yours today. I'll absolutely be purchasing more.
I gotta say, for the price this wasn't bad. affordable and the hair is good quality! I enjoyed wearing this wig, This is some amazing hair.
Wow this is the best lace wig i ever had. Was a great purchase and worth the money!I love this! It looks so natural and I will continue to order this !
This is my first wig so I have nothing to compare to but it's a great wig. This Is also my first time ordering hair from this company. The hair is soft and good lace.I'm very pleased and would recommend this wig.
this hair so nice. so soft and silky. has a great shine to it! you will not be disappointed order yours now .There is no chemical smell or anything.For the price, I think it's affordable and worth every penny.
When I received this hair , it was very soft and silky! Did not shed . Very natural looking hair as well.I love it it's more than what I expected,I was very happy with my purchase.
This hair is everything honey!!! It's so easy to manage. The hair is super soft doesn't shed and is nice and full.I'm in love with the hair and the look it gives me.
Really happy with my order. Good quality at a reasonable cost.This wig is amazing! I have gotten so many compliments on it, and I will be ordering again and again...
Lace is awesome, fast shipping, This was definitely worth buying. I'm in absolute love with this unit! It's so soft and bouncy.....I'll definitely be recommending this to friends!
This hair is beautiful, it's very soft and very high quality. I was extremely shocked when I received the hair because I bought it on whim. Very manageable. Will buy from them again.
This hair is really great, texture super soft. I was a little worried about how it would be as good because of the price but I was super wrong. It's very beautiful and soft. I get compliments everywhere I goOmg! Would recommend!!!! It's a must.
I really like my wig. I'm very pleased with the purchase hair is good quality no shedding very full and soft.I love this so much. I could definitely buy this wig again
The hair is amazing, the hair density is perfect for a bob wig. No weird smell , easy to work with.It's 100% human hair, soft, looks good, wears well and is a great value for the money. This was an excellent choice. Looking for my next wig.
This hair was so soft! Ive worn it very often and have had absolutely no complaints about it. Id recommend it to anyone looking for affordable hair that is also of high quality.
I love the item, and its very quick easy. I love how full it looks, it matches with my natural hair color. I've received lots of compliments and many don't even realize that it's not my actual hair. I truly love this product!
I was very skeptical to purchase this since I am new I am new to wig wearing but I must say, this is one of the best wigs I have purchased since I started wearing them! It feels so natural and I have gotten nothing but compliments since I put this on!
Very realistic wig . Super soft to the touch .This wig is one of the best Straight BOB wigs I've ever bought . Don't think just buy !
This hair is everything I expected like texture is amazing,no smell and I receive it on time.Absolutely love this hair! Very soft ! Very affordable!I am sure I will be buying back from you.
I Love this hair. I wanted to try something different and i chose this wig. It's so soft and there is no shedding or tangles. Such a beautiful wig. I will definitely be getting more hair from this company.
The best hair purchase I've made this far! I am a VERY happy and satisfied customer and will purchase again. Constant communication with vendor, fast delivery, i would recommend this to my family and friends..
Quality is great, I love this wig,It's very soft, It don't look like much have to be done to it . It's a middle part what I ordered,I like it ! I will be ordering from this vendor again.