Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
||*Estimated Shipping Time
||4-20 Business days
||4-20 Business days
|Australia, New Zealand
||4-20 Business days
|Central & South America
||4-30 Business days
||7-20 Business days
||10-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you store.
Thank you very much the pens arrived packaged good ובמצב good. Writing excellent והמחק מצויין. Arrived 2 pens + ink refill
The goods came quickly, everything suits.
like in description
Order well packaged and ben received. Thank you
Thank you very much to the store. Very quickly sent the order. Handles are excellent, the child is delighted! Came quickly to Samara)
Ручки хорошие, стержин пишит тоненько. Детям понравились.
Quality very good, the more with for the price of one ballpoint pen in Poland. Here we have two plus 50 cartridges. Recommend!
Super długopisy.. Przesyłką szła dość długo, choc i tak przed sugierowanym czasem.. Zakupione 06.12.2020 paczka dotarła 27.01.2021r.. Polecam
Everything came quickly. Kids are welcome. Already shared. Everything writes and pens and rods. Everything is exactly like in the description. I'll order more. Thank you. It erases everything. Even dried ink. Super.
Accurate description, good price and fast shipping to Mexico. Would recommend.
Perfect. As description. Ordinerò yet.
Shipping fast. The goods as in the description. Writes, erases. Everything is fine.
Ручки и стержни супер. Пришли молниеносно, примерно 2 недели. Стержни гелевые, пишут тонко и не размазываются. Продавца рекомендую.
I am very satisfied, good product, corresponds well to the description.
Ordered 08.01 received 25.01. Packed just in plastic bag, on delivery can damage. There are no complaints about the rest. Pens look beautiful, write and wash. The parcel fully met expectations.
Trochu dlhšia doba dodania, ale inak všetko o.k., píšu pekne.
I am happy with the product. the writing is good, but I expected it to be a little bit bigger because the title of the product said 0.5mm and it's only 0.38. I'm fine with it but you need to be aware of. the eraser works very good.
It came sooo quickly, the track was tracked, the pens are excellent, they write well. I ordered such blue before, now I wanted black ones. Recommend!
They're always a good buy. The gel itself lasts little or I use it a lot but they are geniality more so for my work. I always buy. Now that consolity the shipping better took much less
Thank u! St. Petersburg-quickly delivered! Everything is fine! In the set of exactly 50 spare pastes and two (already with pastes-total 52) handles. On the top of the handle is an eraser that erases the written. Recommend!
Thank you very much to the store I received the magic pens
Ordered 11.11. Got 14.01.