Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
||*Estimated Shipping Time
||4-20 Business days
||4-20 Business days
|Australia, New Zealand
||4-20 Business days
|Central & South America
||4-30 Business days
||7-20 Business days
||10-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cats loved the first contact with the dispenser, ultra quiet, 100% satisfied.
Caustic non caked shipping quickly grew up next
Excellent catch for a cat, the cat immediately from the first days drinks from it
Great Fountain! Packed well, inside all the details in an individual bag, without rubbing, cracks or any other problems. Collected quickly, the instruction is attached. Everything works! Thank you very much for the quality goods!
I have 6 cats and everyone loves it, they 've stopped using their normal water bowl.
Not received but refunded so very commercial
My cat loves it! Very practical, it works connected to light. It comes with USB cable but without the adapter. You can add the one on the mobile itself
It works very well and it's really quiet
My cat since small always wanted to drink from the faucet… Liked him running water, but now that it's old can't more to jump... Now I have made the cat happier in the world. Blisteringly fast delivery, never eicevuto a product aliexpress so fast
Works perfectly. Rather fast shipping
Same as specific in the instructions and drawing. Happy
Good fantanchik! With illumination, so that at night by chance not to come))) the cat seems to like it, at first came to smell, in the next approach already began to drink! Delivery fast!
Very good zero noise lights up and the cat drinks more since it has this source
The fountain is super cat satisfied, the store and I definitely recommend it.
It came to Me very quickly and the cat just saw it and watched the fresh aguita come out, started drinking… and it makes no noise, that if you want to keep an eye out that you don't run out of water and replenish it for your minines, we are very happy
I loved it.. And my cat too Thank you very much.
Very useful and functional, it is perfect to description
received extremely fast. Have not used yet. But is just as picture.
It's beautiful, my kittens loved it, drink from it without problem, it's quiet and also has led light. Just needed a usb plug to make it work
Everything works as well as described cats are delighted
Received very quickly (less than a week); The product corresponds to the description for a price to a third of the equivalent products in France... That happiness for my cat