Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, better than expensive ones. Easy order, fast delivery. Package damaged but item arrived safe.
Bardzo polecam. szybko wysyłka. towar zgodny z opisem
Excellent humidifier-flavoring. Purchase is very satisfied, cool steam with beautiful fragrances. I took the smallest, I will buy one more for symmetry)) 300 ml is enough for about two and a half, three hours of uninterrupted work. Due to the Mail of Kazakhstan waited for the parcel for a very long time, two items ordered on the same day came with a month difference. In Kazakhstan, the parcel came quickly.
Just as described. Package came damaged. Havent tried it yet.
For such money 100/100. Very pleasantly distributed essential oils. Delivered the courier quickly, well packed. It's nice that the remote was immediately with batteries
Nice product! Low noise and large capacity! Materials are not "fancy", but it's ok for the price.
Loved, fast delivery, store packed very well the product, since the office has any care with the goods. 'M passionate.
Delivery on time. Works very well, exactly as in the description. All functions work without problem. I recommend the store.
Too happy! The diffuser works great! The smoke flow is really consistent and that's great! Besides, we can fix it. The remote control is practical however the battery is not included. Really cheap compared to the quality of the product. You can go with your eyes closed!
It works beautifully, made quite steam and makes no noise the size is accurate I buy the 500 ml. Its lights are very beautiful in colors and excellent for lighting the bedroom or a small room. The store very kind and attentive
This is the best product ever!!! I am so happy thank you store
Excellent Product: everything came quickly and in full configuration, works fine. I'm happy. I recommend this store and this product.
Came to Estonia with a month. All good and working, but first don't add 1L water, then it is working very weak. It is better to add 500ml, then it is working stronger and better. The remote is working also well and the lighting is good. The motor sound is a little annoing, but otherwise it's ok and I reccomend.
It works perfectly. Though it takes a long time to arrive
The card is a little crumpled, and so everything works fine. Thank you to the store for the quality of the goods and fast delivery. I recommend
Super! Highly recommend! Fast delivered and swietny equipments 11/10
Very nice, the lights work very well, it turns off automatically when the time is up, the steam is not as strong as it looks in the video but then everything is fine
Super aroma diffuser. Delivery to Yaroslavl is less than 2 weeks. Packed in a box plus a pupyrka plus an air bag. Super! Everything works, colors change, there is a battery in the remote. As a gift, a mask for sleep. I will complement the review as used. Definitely recommend)
Great product. Received less than 15 days. Easy to use and works very well. No doubt buy again!
It’s on the round of a small plate. Cool with the lights. Thanks to the store
Shipping very fast, the box was crushed but the product was in perfect condition and works very well.
Very good relationship calidsd-price. It's taken quite A while to arrive but it's been worth it. Fill it with water so often. Also with the. Remote control is handled very well. It makes a little noise but the. Ear can get used to it. It also has intermittent mode in case you want moments of silence Total. It's very clean and easy to maintain. I already ordered others of smaller size and for smaller rooms are enough of 500ml, this is for the 1000ml salon-dining room. Thank the store for the mask gift that went inside the box I will buy back to give away
It came a month before Gomel. In the kit the diffuser itself, the power cable, the remote (with a battery, but does not work), also the store put a mask for sleep. Works all right, quiet, steam goes well. Many illumination modes. Condensate around it does not accumulate. Very satisfied!
Very good product I recommend 100% product and store. I arrive well packed and it works perfectly has a water stop that should not exceed. You can pour essencial oil to give a rich smell to the whole house or local.
It has come well packaged and in good condition, it is missing to prove if it works properly and I will leave comment on whether it is worth it