Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s pretty accurate it’s human hair ,very soft and doesn’t tangle ,will recommend
Excellent store. Fast, resolutive and very good quality. I will certainly repeat
I was so surprised when the wig came I absolutely loved it! Hair came quick considering that the U.K. is currently in lockdown. I haven’t installed the hair yet but all information will be in my YouTube review, make sure subscribe to my channel: ‘Nana Ashante’.
I just love the hair its true to length and very soft and flows nicely. The store was very nice and made sure to keep me updated whike my order was being shipped it took 7 days to get my order but it was worth it.
The is very soft and silky...No shedding No tangles...took color very good
the hair arrived quick. It’s so silky soft and doesn’t Süd-. I think they pre plucked the front lace as well. Would recommend!
Comes in a lovely pink bag for storage, i have ordered this hair before and loved it. Took well to bleach, added some highlights came out great
I received my wig today.? I am very happy with the quality of the hair the length and quantity of the hair are respected! I received 1 Real 20 "and a real 180%. Very good communication with the store.
The hair is beautiful I got a 13x4 180 density 20 inch wig
I went at home I do not regret my purchase the wig is just top I highly recommend fast delivery and good communication with the store.
The wig is BEAUTIFUL!!! The only honest vender of wigs in aliexpress who keeps his word, very fast shipping, and gift:), thank you!
this wig is really amazing it is as I wanted it fluid, good quality of the hair, and is sent with eyelashes as gifts it arrived very quickly after 4-5 after my order I had received it I really recommend
Love the hair . It is so soft and some of the best hair I’ve had ! Will be ordering again
This is the best hair I’ve ordered, I’ve ordered twice from them, however they did come different which I don’t mind. The first one I ordered came with a middle part and it was natural black, whereas the second one I ordered came without a part and is 1b. I don’t mind to me the only difference is color, I love the thickness. Usually straight hair i order is very thin but this feels and looks so full. I dyed and bleached my first one and wore it for a very long time. It looks very natural and I will always stick to ordering from here. I’m very indecisive when it comes to ordering but I promise this was a good decision :) Seller’s communication is amazing 1000/10, they respond very quick and accommodate any questions I have as quickly as possible given that there is a time zone barrier. Shipping is fast, fast, fast. My first order I received it in about 3-4 days and my second order was about the same time.
All I can say is WOW! WOW! This is one of the best wigs I’ve had this far, the hair is true to its length , silky and extremely SOFT! The lace is thin and well made. This was definitely worth every cent and I don’t regret buying from this supplier. The hair arrived to me (Johannesburg) within 10 days. I can’t wait to install :)
I absolutely love this hair!!! It came within 5 days and the store was very nice and communicated with me throughout the whole process. I will definitely be ordering from them again
Superbe qualité de cheveux ! Cheveux très doux et très lisse, 22p longueur respectée ! Je recommande sans hésiter !!
The hair is soft and full i got 180 density !! Great buy will update on quality after awhile
The hair is very silky and of good quality, the hair came with cute eyelashes and the delivery was quick, is definitely worth the money. Would definitely buy again!
Very beautiful! Easy to bleach. 24 inch 13x4 lace front. I did this hair for my mom 40th birthday
Ali Anabelle is my favourite vendor here on aliexpress!!! I’ve made all my friends buy hair from them. This hair is super beautiful. It is true to length and the ends are thick. Remember to check for the wig cap size to choose a site that fits your head. The wig is nicely woven and comes with a strap and combs in it as well. The closure is preplucked. So excited to wear this wig.
The hair came very quick, less than 2 weeks. And they exceeded my expectations. I’ve ordered from Ali Annabelle quite a few times and I’ve never been disappointed.
This hair is so good, it has so much body to it, and a decent thickness, I bleached and colored it and it still feels great. Arrived in about 3 days, and they have really great communication too. I totally recommend :)
I absolutely love the hair and the texture. I will definitely be buying from here again. There's minimal shedding.
Its very pretty and thick , i liked it, not too much shedding its very soft