Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-20 Business days |
Canada, Europe |
4-20 Business days |
Australia, New Zealand |
4-20 Business days |
Central & South America |
4-30 Business days |
Asia |
7-20 Business days |
Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product is of very good quality. My daughter is very happy. Comfortable and pretty easy to use I recommend it at 100%.
Très joli casque et qualité du son nikel. Seul bémol c'est qu'une seule oreille s'allume
Excellent workmanship, Perfect Sound
Daughter satisfied, connects without problem, color suitable. Great product.
They're super pretty, material quality is amazing, he audio sounds pretty decent, they are easy to use and all leds work perfectly, he case is also of good quality, it has a smell but it's not annoying, it came super fast, and they're super comfortable, and they came well-wrapped, Thank you very much to the store!
This product is very good quality, the bag is small and portable. This product is very flexible to and easy to connect to Bluetooth. The price is quite cheap for how good the quality is, I’ve found $100+ head sets and this is the cheapest one!
Excellent very nice and good quality. They shine well worth buying and waiting 25 days for Tampico Tamaulipas by Quality post.
I love I'm in love with these headphones, great shopping very satisfying
Perfect! The waist and adjustable for those who are afraid that it is too small, very cute and rather comfortable I recommend it
I loved 100% functional, all in order and order delivered on the agreed dates, recommending
The package in good condition, received before the date, and brings everything from the description.
Great one. I'm very pleased to buy this. It's very convinient to use in the car because there's no wire. Actually these are for my kids. So I didn't expect a lot. But the shape and sound qualites are better than my expectation. Don't doubt it. Just buy. You will be satisfied.
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I like them very, very comfortable and pretty. I haven't tried the Led or Bluetooth yet but well it's not like the use I'm going to give them they are for that purpose. They work very well with the cable and are adaptable.
Very fast shipping, well packed, same as description works perfectly, it's connected to the mobile right away, I recommend.
Perfect! Sounds good, looks good, arrived in two weeks. With the box is a perfect Christmas gift :)
Fast shipping, like photos, works perfectly with both bluetooth and cable, what I like best is that the lights can be turned on and off
Very cute headphones with beautiful lights. My kids love ir, it's so comfy with a clear voice. The store was so nice, he responded to my messages so fast. He deserves more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
The headphones are extra adorable I am 100% satisfied with the purchase. They are comfy and the sound is amazing. Would definitely recommend this product. The store had sent it quickly and it came on time. Thanks ☺️
Arrival in less than a month in Chile, hearing aids are great, but the packaging ruined the pads a little.
I loved them! They arrived very well protected, they listen spectacular and the lights work very well. I recommend product and store closed eyes!♡
Very good sound and material quality, plus it was in the estimated time
Thanks to the store I am delighted I recommend the order arrived before date
This is my best buy on Ali. The size of the rim can be adjusted. The sound quality is excellent, two wires are included to charge and to connect to the phone. On Bluetooth, too, connect quickly. Thank you very much for such a miracle. But the delivery was long. About a month. I ordered it in air packaging, everything came safe and sound.
They are exactly the same as those described by the store. They have excellent sound and all the lights work perfectly (headphones and ears). I recommend the seller