Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works just as we and sat imagined!
Быстрая доставка. У этого продавца я уже покупала, и я осталась довольной. .А этот пылесос я выписала для подруги и она тоже в восторге. Огромное спасибо продавцу. С уважением к ВАМ.
2 weeks delivery via Poland. Normal. I like it.
Super
The vacuum cleaner is very pleased. This is the second, for a gift.
The vacuum cleaner came in a week after the order. Delivery from Russia, courier to the house. I bought it according to reviews, I did not expect anything supernatural, but I'm very pleased. The truth has not yet been used wet cleaning. Removes very well, at home animals, children, and this is eternal dust and wool .. I didn't even think it was so dirty. There are no carpets at home, but here are the thresholds .. All of them overcome perfectly without problems, from the wires is released itself. The first cleaning was very long, twice tried to run to the base, again went to cleaning, but he kept getting away from where he had finished before. I could not immediately configure the vacuum cleaner and the application, the store explained everything .. Works perfectly! Now during cleaning, I look sometimes where this comrade goes, where he was, and where I have not been. Sometimes confused in toys, which did not raise from the floor, I look where he is and run to help, although usually copes itself. The only thing I do not understand is the algorithm of cleaning, on what principle it makes it, it happens that some months
7 daya to Lithuania
So far it works very well, today I'm testing the mop for the first time. I'm very happy with the purchase. It's quiet, makes a good house mapping. It's the first device I have of this kind and I'm very happy.
I arrive very well and quickly, thank you very much, the essay and give new comments, very nice.
Came very quickly, already tried very satisfied! As I used to live without it, I can not imagine! She sat drinking tea and watched him vacuum cleaner with skill, and after washing the floor! Laminate soap on mineral water supply, wet puddles was not, the effect of wet cleaning. I managed to cope with my work, got into all the corners, collected a bunch of garbage, from where I do not know))) the girlfriend said that if she will be offered, then the ring should bring her such a robot))) I'm very happy with my purchase! Complete set, not what did not forget
Super. Pristatė per DVI savaites, siurbliuoja darbuojasi super. Rekomenduoju.
Super! As long as you like everything! Bought two, myself and a friend, came in one parcel. I really liked the old Samsung model and do not compare! Washes Super, additionally passes all corners.
Good one. Connected to Wi-Fi without any problem, very fast shipping.
Fast delivery - 3 days. Tested vacuuming and moping, everything works perfectly.
Everything is fine. Good cleanear. Quick delivery. I really recomend.
Absolutely fantastic! Cleans whole house really well. Easy to take a dust bin out. It took 5 times to Connect to the internet via WeBack app but when it did, it is the best thing ever. Highly reccomend it!
velice super, jsem a s přítelkyní opravdu nadšený jak hezky a suprově funguje.. opravdu všem doporučuji.. nejlepší pomocník pro domácnost.. very great, I and my girlfriend are really excited about how nice and cool it works .. I really recommend it to everyone .. the best helper for the household ..
Great robot! Received at the point of issue. The packaging ensures safety during transportation. Delivery is very fast. I recommend the goods and the store. One feature .... Reset time when you press the button instead of 3-5 seconds 8. Therefore, I lost time when installing the control program from the phone.
very good product, fast delivery
Super fast delivered-app is poorly described
The user manual that comes out of the product is not enough, we need your support to speak English or (speaks Russian) Turkish or English
Delicious! Delivery in otropanu (Germany) for 6 days-record!!! The robot vacuum cleaner is very quiet, perfectly high quality. A decent gadget for a good price! I recommend it to everyone!!!!
Prishol pylik, svyo as opisono all brushes 4, remote control, two rags, two containers, brush for cleaning, brought the courier to the apartment, 5 days before Samara. The application was there all in the Rusky sorted out in two shields, launched 85 squares removed in an hour.
First impression = very good! WiFi connection some lasted. Have manually run. Thereafter without problem WiFi detected. Shag carpet can not be cleaned. Will hang. Medium pile and kurzflor carpets without problem cleaned. Am satisfied. Laminate and tile floors without problem well cleaned. Wiper function'll still try and then report.
It's been received in a week, perfect. Quite effective operation, although it leaves s area uncleaned and sometimes it seems like it's lost moving in circles in a small area repeatedly but ends up dating, clearly it does not have the efficiency of a laser robot (Especially in recognition of the rooms and the house. Too bad he can't sweep and scrub at once, since the water tank has Tank to collect particles but without engine or filter so first you have to vacuum after you change deposit, so impossible if you're out of your house. Careful with the long hairs, the brushes get tangled, but that does, you realize how many hairs are on the ground and you don't see. It comes with spare side brushes, a filter and a bayonet. Installing the robot in the App is easy and hassle-free, although I thought more functions could be managed, it's my first robot and I don't know how others work.