Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
4-20 Business days |
Canada, Europe |
4-20 Business days |
Australia, New Zealand |
4-20 Business days |
Central & South America |
4-30 Business days |
Asia |
7-20 Business days |
Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm delighted... delivery in 4 days... one brush is not in shape, but this is not so important... the instruction for Russian was sent... who knows .... the vacuum cleaner itself can be in Russian translate?... when it is not clear, what is wrong... in general everything is super... for me a very important purchase .... I'm very happy
Great device price performance super
The goods would come faster if to our mail. In the sorting lay more than 10 days. Total, from the moment of order to receiving 22 days. Packed in two original boxes, top in black package. The vacuum cleaner is fine. Looks super, high quality. I turned it on, it works, it speaks English. As I test, I will complement the review.
Vacuum cleaner super. I turned it on and he started cleaning right away. Only I did not understand the preservation of the cards: it draws them every time again, and so the interface is clear and fully Russified. And yet, it is a pity that you can not change the voice on the device itself, apparently depends on the version of the device itself. The product fully corresponds to the description, I recommend. Delivery is very fast
Robot vacuum cleaner which is really top!!! Suction levels there are 3 speeds, the noise even in strong suction is more than content. The app on phone is well made and simple. Several programs available. The washing mode with mop is good but on the tracks a little inlaid it is not enough, but it is an excellent complement for the house. The only good I thought I could see by the camera of the vacuum cleaner but it is not possible, too bad .... but I recommend without hesitation because very good value for money. Fast delivery 5 days for France.
i'm excited about this robot. Very satisfied. Ordered from Poland 11.23, shipped from Germany, delivered 12.09d. Made first trials, everything runs perfect. love mopping function. Highly recommended.
It was my spontaneous purchase. Only after payment began to watch reviews of different robots vacuum cleaners. It turned out this vacuum cleaner in the three leaders of its price category .. The store sent the next day. Sdek delayed delivery, some problems they have. I use Jorge for 4 days and every day collects dust and dirt I wonder where he takes it from!? Immediately spoke Russian. Connected to the application, updated. The map draws at the end of the entire room. Drops at the end of the cleaning. Sometimes it remains, but still drops. No function to save the card. In automatic mode, cleaning is very strange chaotically moving. Often drives on the same areas. Ignorite sometimes one section of the apartment. The base is looking for a long time in a large apartment. I drove through all the rooms before I could find it. Used the mode of floor wiping. Is OK. Through vice and mats transforms, but not always. Configured voice control CHZ OK Google. Works. In general, I am happy with the purchase.
Best.
after 2 weeks using this robot,I can say I am very happy with it!and I made the right choice after being considering other brands within same price range. the robot is amazing!! it cleaned very well, dust box is filled due to high suction power,the robot has visual navigation so it navigation better just like the iromba,the robot creates actual map of the house and then start cleaning accordingly in zig zag pattern,you can also see where it cleaning on the map and you can see where it did clean so it doesn't repeat!,you can also draw where to clean.or to bring robot to do spot on map,for 200USD you getting amazing machine with advanced features!! it work every penny!! item arrived in 2 weeks,no TAX where paid too which makes it more worthy,I strongly recommend this vacuum cleaner to anyone who wants smart robot within affordable price,store is very kind and answers my questions,thank you!!
Arrived two days before Moscow! Everything works fine until problems found, sorry that only in English talks, but I knew about it and took it! I hope the store will be guaranteed to perform what will be, but God forbid that something is!
I am very delighted to receive this product, the reason why i bought it was because of the exceptional reviews from other customers. After trying for one day, this vacuum bot is above my expectations with large rigid wheels and stable model. This robot can also be linked to google home and be controlled by voice commands.
I came to Odessa for a day, it was the fastest delivery. The vacuum cleaner fully corresponds to the description, the store sent the instruction for Russian in the message, in the instructions everything is clearly explained, not even an experienced person can understand. So far, we do not understand everything in the app and how to configure it so that it does not run in chaotic order, but I think we'll figure it out. To the seller Thank you very much, the purchase is very satisfied!
Excellent. As requested. Perfect shipping and arrives in appropriate and fast conditions
Came from Poland to Lithuania very quickly, with weekends in 5 days. Everything corresponds to the description. They haven't tried it yet. with the store did not communicate, there was no need.
NER kalbu. Tobulai orientuojasi siauruose vietose. Galvojau Jau pasimes I pabaiga IR neberas Bazes. Bet ne. Rado is 1 Karto. Nuostabu! Zmonai patiks.
Labai patenkintas siurbliu. Siurbia puikiai, orientuojasi Po NamUs outlets. Pirmiausia išsiurbia zigzagais o POS to kambario perimetru. Šluosto laminatą nepalikdamas drėgmės. Puikus kasdieninis pagalbininkas. Baterijos užtenka išsiurbti 3kambariams IR virtuvei,bet norėtųsi Kad Ji būtų talpesnė. Ačiū.
I received my work in 4 days after payment... To say that "happy" is not to say anything... Unpacked and allowed to run around the house))) he vacuum-cleaner until only the 1st floor (100 square meters), but the battery was initially charged not for 100%, and left to rest on the base... Wet cleaning has not yet tried, but happy as an elephant... The app has not yet downloaded ..
well packed, easy app connected, succesfully updated
geras
Puikiai susitvarko su savo darbu. Nešvarumų suranda tiek, kad po kiekvieno jo reido tenka valyti jo šiukšlių bunkerį no social insurance debt. Patenkintas 100%
Puikus robotas. Pristatė per savaitę. Jau išbandyta, Valo tikrai neblogai. Pirkinių patenkinti.
Very excellent and very practical but do not dispense with the vacuum cleaner the vacuum is excellent either wiping the tiles is not at the required level the store is honest and fast very received in 5 days thank you for the credibility and deserve five stars
Shipping was good. Quality very good. But one part is broken. Need replacement for that part.
Buvo užsakytas iš Lenkijos, bet pardavėjas robotuką iiš Čekijos. pardavėjas visiškai neskaito žinučių personnel. Išsiūsta 11.11 or gauta 11.19. Pats siurblys patiko labai, dirba negarsiai, orientuojasi kambaryje, lipa per slenksčius, plouna irgi Neb Esu kol kas patenkintas pirkiniu, drasiai 5 *
Everything is ok with robot, it works fine. Only downside: ordered from Poland, store shiped from Germany. Had to wait few days longer.