Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All exactly, 100%, sample cost 925. Month to Moscow
Very nice chain but the gold color is very yellow compared to real gold.
Very pretty, just as I asked! Thank you! Will order more.
The letters are smaller than I would like. But the necklace is beautiful
Happy as an elephant! Delivered quickly, although there was a Chinese New Year!
Delivery is fast, up to Chelyabinsk days 15-18, taking into account the manufacture. It looks very beautiful, not cheap. Worth a seal of 925 test, the name is done neatly. Very satisfied and recommend the store. Thank him for his speed.
The necklace looks gorgeous. I am very satisfied.
Stunning product many thanks to the store for the refinement and creativity of making a beautiful pendant❤Thanks!
Beautiful necklace well-made letters I recommend 100% sent fast
The best quality pendant price I have bought and seen in my custom life, when wearing gold bath I don't know what the color Bath will last, I will comment on that, for precious time and communication with the great store, I will repeat without doubt!
Very satisfied! Everything corresponds to the description, the letters are identical to the examples, behind the inscription there is a sample, as on the chain itself. I will order more for friends and for relatives :)
At first glance excellent, I do not know how it will behave in sock, then I will not. It came weeks for 2, and 2 more than sent, made, in general a month after the order.
Very beautiful, clear product. responsible store. quickly answers all questions. In good faith refers to buyers. Thank you so much.!!!
Amazing! Good quality and necklasce was packed really well. There is stamp with 925, but honestly I am not sure if it's real silver. Fast delivery to Australia! Thank you store!
I love it! Although I thought this typeface was finer and not so thick, that's why I chose it, I still really like the result.
I ordered two necklaces for my daughters. The necklaces are great, it looks even better than I expected. Delivery to Canada took 29 days (during busy Christmas season). Everything came as I ordered. My daughters just love it!
Super contentaaa! I love it. It's a great gift! Recommend oooo
This is truly the BEST experience I have had with AliExpress! This product truly matches the description and it looks phenomenal! I highly recommend purchasing from this store! I ordered two of the same necklaces and they reached out to confirm the request. They also clearly communicated shipping and provided updates. I will be purchasing more!
Very cool! The store is umnichka! Just no words!! there is my detailed review! order-you will not regret it!
Sublime writing. Can be pay attention to the rings that hold the chain I find them thin and not closed totally.
Thank you very much for the present!!! Very quick with a surprise!!!
Absolutely beautiful. Arrived to UK within 2 weeks time and the chain is good quality and absolutely stunning!
this is the best .... I love it and i will be ordering more ❤❤
Very nice article. The top packaging and quality very well I recommend it is a nice gift idea
It is simply beautiful! Received in a small box and well protect! I just hope it will not oxidize but I recommend anyway