Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://swiftshoppingstreet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love my hair, I got my hair done probably not even a week ago and it hasn't given me any problems.
The hair is very soft, and communication was great thanks.
Frankly the quality nothing to say in addition the store is so nice,frankly the delivery was fast in 3 days I received the wig
Love the quality of the hair
The wig was beautiful, lace was transparent and it looked great installed!!
This is my first time ever ordering a wig I'm actually glad that it's not a horrible wig and it's really soft
Very soft no shedding I would recommend washing before installing I ordered a 28in 13x4
Quality of the hair is amazing. I didn't have shedding after installing & the lace laid perfectly. I will be buying a longer length soon.
Hair was beautiful, soft and came ready to wear. I love it, didn't have to do anything to it but bleach the knots
I love love love this hair! I got it for my birthday and this is the best purchase of hair I have made on Aliexpress. I received so many compliments at work, I most definitely recommend!
This wig melted so well, I got the 28 inches and the hair is very nice and full! Will buy again
Beautiful wigs,quality is amazing,store is very professional,I will order more from here again
I love the store, they are so sweet and generous. I feel the hair is a little thinner. So I would definitely order the higher density if you’re going longer. The hair is super soft, had a smell a little. I do wish the hairline was further back but it’s a really nice wig. Minimum shedding
Love the hair ... Very soft with minimum shedding. I bleached the knots for the first time & also installed it . I think I did pretty good. However, communication was horrible with the vendor .
just got my wig , it came very fast . my store was very nice & had great communication . this is my first time buying a wig from here and i am very satisfied ! i had my doubts . but it payed off in the end . nothing to worry about
I love this hair store was great at responding hair doesn't have a smell came perfect and true to size
Lovely wig! Great store, kept in communication throughout the whole process. It arrived very quickly.
I received my wig Within 4 days store had good communication wig as described no shedding correct length five stars very friendly experience all the time.
this hair is really nice i definitely will recommend it for everyone it is very soft & it's minimum shedding . it doesn't have a smell it's really nice also it's true to length
I love this hair it was nice and silky. no odor, little to no shedding and true to length. I didn't need to bleach my knots ,just used lace tint. and the wig fit my head perfect not too big not too small.and I got the wig in a week and a half .i would definitely purchase from the store again.
Beautiful soft hair, easy to style used for my brothers wedding, absolutely great to put a for.al look together. No smell, nice lace no complains at all would by again and it came super quick!
First of all, the store was very professional and responded to me in less 24h. The wig is pre plugged and is so silky. This is the best wig I have right now. Very good quality, I recommend a 100%.
This wig is beautiful,very soft and doesnt shed.There was fast shipping as well.I will definitely be shopping with this vendor again.
The store communication was amazing I'll definitely order from them again I received my hair fast, true to length.
Всё отлично! Спасибо!