Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved the wig, it's very beautiful. High quality and as described
So far I washed it no customization yet , its really soft and it has a nice smell , no shedding whatsoever. Its so soft and silky and I can't wait to get it installed. This is a 26 Also the shipping was very fast it came in three days, i was really scared to buy this wig because so manybadreviewsBut its worth my money
the hair was nice and soft .So far I love it and it is affordable. I love this hair! It's so soft and they communicate very fast.
Very light and easy to maintain and the curls are just soo gorgeous! Seller kept in contact with me the entire time! I have had many compliments and have only been wearing a few days so far !!!I'm happy I purchased this hair.
What a lovely hair!!
The product is beautiful and amazing..The hair is soft..Natural..The store has been communicating with me, answering my questions, and the service is very good.. Thank you very much for loving it!
Love the hair thanks soo much
Shipped quick. Hair is super soft with no shedding. Absolutely love it will order again.
just finished installing the unit, very soft , not a lot of shedding for now. First picture is when I got it, and the others are after I unplucked a bit, bleached the knots and washed the wig. True to lenght, I recommend it guys!!!! also took around 8 Days to receive
the hair is wonderful. The curl pattern always came back after the wash. The hair is true to length, has a nice hairline and smell. Shipping and customer service was great also! The vendor always kept me updated.
I absolutely love this curly wig!! and very easy to detangle with the proper care. This is my second purchase with this company.
This hair is beautiful! Soft to the touch with NO shedding, and it got here 2 days faster than expected!
Ordered my wig on a Tuesday And got it on a Friday, Wig looks great minimal shedding As far as I can see & has no Bad odor will be doing an update once installed.
The hair is honestly soo amazing. great price
I have receive my wig today. It is gorgeous . I love it.
Hair texture is very soft ! no shedding ! & the hair is very full & not thin ! HIGHLY RECOMMEND !
Very sweet and store very kind and responsive I am delighted but there is a small smell but goes to wash. Thank you!!! I recommend
I got this for my mom and was shipped directly to her address so I didn’t get to see it, however my mom loves it
I absolutely love this hair it's soft and look exactly like the picture,Delivered quickly and the store communicated well. Would recommend!
I am so pleased with my new Hair! It's an amazing quality and store is so lovely ! I highly recommend them !
I just got this wig installed and she is beauuutifulllll . No smell , THICK and bouncy , my hairdresser snapped . Will be buying from this company again in the future
Awesome store always sends out orders super fast
Wig is so soft super soft doesn't have a smell so far so good sheds a little bit but I love it it came already plucked so that's a plus and has baby hairs
Hair is beautiful. Fast delivery. Good Quality no tangles or shedding. Good communication. Will definitely order again from this Vendor
Good wig and good natural hair. I'm so excited to see it and good customer service