Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fantastic thanks a lot of excellent quality, absolute bravissimi thanks a lot verramente.
Very fast delivery
These are stunning. So long, light and delicate. It remains to be seen how they fair in the long run.
Very beautiful
Super set of cutlery!!! Ordered 05.07.21 the next day the store sent. What was my surprise when 20.07.21 the courier handed me the parcel in the city Kemerovo. This is a record on time delivery, only two weeks. Usually 3-4 weeks and this at best, there were both 1.5-2 months. Packed well, each device in a separate bag. A set of items for 6 persons: a knife, a fork, a spoon, a teaspoon. Look chic, the daughter said she will eat now only by them)))). A little unusual shape .... Handles are long and thin compared to the devices used earlier. Familiar bought a similar set, form one in one, another color and European brand, gave 23000 rubles... So I'll say these look no worse at such a price difference. Let's see how they will show themselves in operation. It would be interesting to still live to see the same set, yellow but with handles of black color.
Just perfect. I love♥
as described :)
Awesome
Absolutely beautiful! Love them so much!!!
Wonderful cutlery set, my home won more modern.
Excellent.
Are really beautiful and arrived as description.
Stunning set, just as the picture. Came very fast, wrapped tightly and individually. I highly recommend this store!
Супер на набор
Excellent quality, 6 or each item very strong, very hard to bend only downside is that the knifes are not very sharp but it still works very well
Qualitatively. Fast. They are so beautiful
The box is convenient, came in 2 weeks in a combined order
Perfect!
reçu en 9 jours
Очень хороший. Я думала, что они хрупкие, тоненькие, но набор очень даже классный. По поводу краски не могу ничего сказать, буду надеяться, что она не отойдёт и не проржавеет сам метал.
The set is beautiful, I liked it. Chose the color of champagne, but it is yellowish (as for 2 m photos) thought it would be whiter. As on the most ordinary sets on them, small scratches appear quickly enough. The set includes all 6 pieces. The truth of our family also needs sticks :)) we will separately buy them) in general, not bad)
Trop content. Merci beaucoup. Nickel Nickel
Very beautiful set, teaspoons are certainly too small, but it's not scary. The goods came very quickly, in a couple of weeks literally.
супер
Well even very well