Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got it. okay!
Beautiful
Тёплый комплект
A good hat, soft, nothing sticks out and does not climb out. I came to Ukraine in three weeks. Scarf is also of good quality.
Thank you! Everything corresponds to the description of the goods. Delivery in Mo a little more than a month. On the head 61 cm black-small, gray-the very time.
The cap is soft, pleasant to the touch, the product is davolna
It came relatively quickly. All norms.
Great hat. No smells.
Delivery month, tracked only at customs and point of issue
All as in the photo, excellent, warm, nice, modern, and my husband came and me))
The cap liked his son, the lining is soft, but for our winter it will be thin, it will be cold, the order took a long time
The hat is good warm. There was a smell. A couple of days on the balcony-and there is no smell. Recommend. And came quickly. Thank you store, packed all is well
bien
Nothing so hat, pretty warm, soft. This money is just right. Sent very quickly, drove in two weeks to Ukraine. the store I recommend
The description corresponds to the product. Sewn neatly. In Yekaterinburg came in two weeks. Thanks store
I liked the kit, the quality is good, warm. Thank you.
This hat is tender, like a mother's mother, and complete with a tubular scarf-in general is delightful. Can also be used as a sleep mask on the plane, or bus. Very warm. I strongly recommend to everyone and the goods, and the store!
Thank you, but the caps are very long and there is no wool at all. Inside is artificial fur.
Quality is controversial. Nothing sticks out, everything is fine, but the fur lining does not inspire confidence. The feeling that it will break out after 2-3 putting on
They did not communicate with the store. The order was sent within 24 hours. It was less than a month in Ukraine. I'm happy with the purchase.
The cap is super. I ordered my son, I liked it very much. Thank you.
Arrived quickly very good quality I like a lot
Thanks.
Thank you. A good warm hat for giving. Prosperity to the store
The goods came 17 days before the Tula region. Goods are quality. Warm. The hat is high and dense. Fur is pleasant to the body. Knitting a hat and scarf, all the same, more to women or girls (in my opinion)