Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super, it came very quickly. The inscription is done perfectly
The inscription is clear, all as ordered, will not erase. Delivery month
PERFECTA
I liked the tag.
Everything is fine
Cool badge! The store sent the order quite quickly. I'm very happy.
Arrived 10 days late but no matter, the quality is there for a reasonable price. Perfect.
I was afraid that the text would just be printed, but it's engraving, so it will not be erased. Gum like quite durable, the iron itself keeps well.
Thank you store! Beautiful lost! Very fast shipping! I would say blitz delivery! Everything is written without mistakes, super. Took 2 pieces, one maximum for the Malamut collar and an average for the dachshund. Super! I recommend definitely!
To Novosibirsk, the parcel was a month. Received at the post office of Russia. The inscription is made neatly. Thank you store!
Just a super address!!!
Fast shipping! Engraving Super, thank you very much, everything is super!!!
From the time of order 11.11 and until receipt in the mail office in the SPB-month, which is fast enough. Engraving is clear, no questions. Strictly according to the text that indicated during the order. The silicone base stretches well. Now you can order on the second collar. I think such an addressee is the best option, and then "hanging" is forever lost.
ordered 23.11., came 14.12., everything as described
Super!!! Just thought it would be wider
Smart Address. It's time for fireworks that my dog is afraid of. So the addressee was vital for my tranquility first. Thank you store! I will recommend to all friends-dogs!
I got very quickly, the material is quality. Thank u!
Sent quickly, the inscription without errors, but it is not read very well-gray on metal.
The inscription was Russian, as asked. Super store! Thank you!
Thank you very much, the store is super, the attitude to the buyer is quality goods
A good address, ordered before that lockets, all lost. With this way of fastening is much more reliable! Recommend
Everything is fine! Also added a gift.
It came exactly in two weeks. Ordered 11.11, took at mail 25.11. The store has done without mistakes quality engraving, the depth of application is decent, I think, quickly will not rub. The color of the silicone base is the same, the sizes too. Nice to work with him.
Everything is fine, the inscription is clear, the store replied quickly, I recommend
Very long, but came, the quality is quite, engraving on the Cyrillic