Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by SSS ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Moreover, Packages from our worldwide Overseas wherehouses may be shipped by the selected courier of the customer at the time of check out. We have more than 12 warehouses worldwide located in alll the continents to ensure fast delivery to our customers depending on their locations
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs and local taxes?
We are not responsible for any customs and local taxes and fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
4-20 Business days |
| Canada, Europe |
4-20 Business days |
| Australia, New Zealand |
4-20 Business days |
| Central & South America |
4-30 Business days |
| Asia |
7-20 Business days |
| Africa |
10-45 Business days |
*This doesn’t include our 1-2 day processing time. Owing to COVID pandemic, delivery to some countries may delay due to flight cacnellaion
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-4 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swift Shopping Street (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришли очень быстро, хорошенькие - как на картинке. Единственное, немного великоваты для обычных кошек, но в коту и так понравилось
From this toy, the kitten drops his head. She can play with everything even with a pencil . I liked the toy. Order more. The truth is attached the sucker is not tight. Came in a month
Thank you❤& Middot;❤& Middot;❤Excellent price and fast delivery shop recommend! The toy is cool, I take constantly the same, very much their cats like)
Very small. Quiet. Hope the cat will like it
The cat liked the toy, rolls, grumit. Delivery 1.5 months in Mo, in one package sent several goods. Thank you store!
The goods reached the MSC of the week for 3. the parcel was tracked.
It came very quickly, went to the cat to show and introduce with toys
Кошка в восторге, таскает в зубах, кидает, гоняет по дому, ей нравится, как она гремит)
Took as a gift for a cat. For this money norms. It was about a month before Mo.
Everything is fine! Fast delivery, quality goods! Pets are delighted)
It came very quickly! If you order from this store several toys, then he puts them in one common package! Thank you so much!
Before Izhevsk for a month, got a parcel, the cat is very satisfied, it plays. There is one thing but, it is metal and very much rattles. T. K. We don't use carpets. And the laminate is very noisy.
I ordered 11.11 for 59 rubles. Order came 16.12. Inside the mouse are some balls that make noise when riding
Pink feathers did not notice. The order went a month to Mo. In principle, for this money, a normal purchase.
The parcel came to the Rostov region for a month. Goods-corresponds to the description: a toy for cats. Marriage or unpleasant smell-No. Recommend!
Large, as I wanted. Iron, not plastic. Heavier than expected, but the kitten drives on Hurray!
The toy corresponds to the description. The only thing that did not really like-a metal ball, loud
Little cute mouse, the cat immediately started playing
Quickly sent delivered. To ryazon-10 days. Well attached (with a red suction cup do not take, flies away from the surface) ordered 2, this one and with a red holder. This better mount and cat like the sound of the bell and spring. Reacts to them better than to the second toy
A little stink of plastic, but I think it will fade. The cat plays, satisfied. thanks to the store.
I received the goods, everything is intact. I ordered 31.10.20, delivered on 23.11.20. I did not communicate with the producer. Looks good, like iron. Cat really likes it. I'm happy with the purchase.
It came quickly, the Cats did not like it. Too big and frightening rattling for them
Toys came not damaged. I ordered exactly a month ago. Nothing is broken, hope my Madam will play with them.
Any pet would be happy with such a toy, but my cat showed no interest
It was a long time, but it came intact. Let's see what the cat will say)